Kaia Luke
Ellensburg,WA
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience developing and implementing exceptional standards of clinical care, managing clinical care, operations in patient-centric medical offices, national educations for professionals, medical facilities, and students.
Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Contribute to high-volume medical practices by providing exceptional customer service and operational best practice models.
Building and enhancing cohesive team atmosphere with clinicians, patient care clinics, and senior leadership, business management.
Fly fishing fanatic
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinic Manager
Yakima Prosthetics And Ofthotics
Ellensburg, WA
10.2015 - 06.2017
- Built and implemented a new continuum of patient care model within local orthotic referrals, hospitals, clinics, nursing facilities and long term care facilities
- Improved clinic efficiency by streamlining processes for patient scheduling, documentation, and communication.
- Developed comprehensive care plans for patients, ensuring consistency in treatment and follow-up visits
- Revenue growth of 30% 2015 - 2017
Regional VP
Hanger Orthopedic Group
NW Region
09.2008 - 06.2012
- Clinical and Operational management of $28M market, 31 clinical care sites, hospital and insurance contracts, market development
- Worked closely with senior leadership team and board of directors to guide market development, company diversification, and revenue growth
- Clinical Residency director
- Regional Director of Mergers and Acquisition
- Skilled at working independently and collaboratively in a team environment.
National Director of Orthootics
Hanger Orthopedic Group
Bethesda, MD/Seattle, WA
06.2001 - 07.2008
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Championed corporate social responsibility initiatives, fostering goodwill within the community and industry.
- Directed change management initiatives that aligned employees with evolving business objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Designed employee development programs that enhanced skill sets while retaining top performers.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated company-wide culture of innovation and collaboration.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
Directof of Orthotics
NW Prosthetics And Orthotics
Seattle, WA/Harborview Medical Center
12.1993 - 06.2001
- Enhanced team collaboration through regular communication, implmenting continuum of care patient standards for clinic, hospital, and secondary care facilities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Residency and student internship director
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs
- Spearheaded successful patient/clinician/hospital strategies resulting in improved patient care and outcomes.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Orthotics Director
National Prosthetics And Orthotics
Boston, MA
07.1995 - 11.1996
- Increased patient care offering to include both orthotic and prosthetic patient care withing clinic and hospitals.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and educational resources for improved patient outcomes.
Staff Clinician and Resident
Boston Brace Inc.
Boston, MA
07.1993 - 06.1995
- Completed residency requirements and then was retained as staff clinician.
- Collaborated with interdisciplinary teams to develop comprehensive care for patients, resulting in improved health outcomes.
- Provided clinical supervision and mentorship to junior staff members, fostering professional growth and development.
- Streamlined clinic processes by evaluating and adjusting workflows, increasing efficiency and productivity.
Education
Bachelor of Science - Orthotics And Prosthetics
University of Washington
Seattle, WA06.1993
Skills
- National and Regional Best practice model: clinical care, education, operational proficiencies, and market growth and expansion
- Education: professionals, residents, patients, physician and referral sources
- Patient Care Continuum of Care: national development and implementation
- Cultivating positive and cohesive intercompany relationships with clinicians and senior management
- Leadership: financial strategies market expansion, process execution
- Employee relationships and retention
Certification
- Certified and Licensed Orthotist
- Certified and Licensed Prosthetist
Timeline
Clinic Manager
Yakima Prosthetics And Ofthotics
10.2015 - 06.2017
Regional VP
Hanger Orthopedic Group
09.2008 - 06.2012
National Director of Orthootics
Hanger Orthopedic Group
06.2001 - 07.2008
Orthotics Director
National Prosthetics And Orthotics
07.1995 - 11.1996
Directof of Orthotics
NW Prosthetics And Orthotics
12.1993 - 06.2001
Staff Clinician and Resident
Boston Brace Inc.
07.1993 - 06.1995
Bachelor of Science - Orthotics And Prosthetics
University of Washington