Kaia M. Stokes
New Orleans,LA
Summary
Skilled in maintaining composure under pressure and addressing unforeseen situations promptly. Excellent communicator with strong interpersonal skills, contributing to effective team dynamics and employee relations. Proven problem-solving capabilities with a focus on resolving escalated issues and customer concerns. Goal-oriented and organized, proficient in Microsoft Excel, PowerPoint, and Word, with a reputation for reliability and competence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed
2023 - Current
- Provided personalized beauty consultations to assess client needs and preferences.
- Executed a variety of hair services including cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Mentored junior cosmetologists in advanced techniques and customer service practices.
Manager
Murphy USA
2022 - 2024
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs to enhance team performance and operational compliance.
- Implemented process improvements, reducing operational bottlenecks and increasing productivity.
- Coordinated cross-departmental communication to align objectives and enhance project outcomes.
Cashier, Customer Service & Pharmacy Support
CVS Pharmacy
06.2018 - 03.2019
- Ability to effectively manage time and prioritize tasks.
- Professional telephone etiquette.
- Inquire about guest issues and smooth any issues.
- Follow store policies and procedures for operational flow at each station.
- Focused on upkeep of pharmacy, assisting customers with their cashiering needs
- Noted for positioning patient needs as first priority during preparation of medication while building trust and credibility with Pharmacist
- Focused on upkeep of pharmacy, assisting customers with their cashiering needs, rationalized and cut supply cost by effective supply ordering
Supervisor, Customer Service & Sales
Woops
11.2016 - 2019
- Interact with diverse customers daily to provide great customer service and sales
- Ensure accurate inventory management of the product daily
- Balance register daily
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Prepared sales slips and sales contracts.
- Helped customers with questions, problems and complaints in person
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
Cashier & Customer Service
Castnet Seafood Restaurant
05.2016 - 11.2016
- Professional telephone etiquette.
- Inquire about guest issues and smooth any issues.
- Follow store policies and procedures for operational flow at each station.
- Focused on upkeep of restaurant and seafood market
- Assisted customers with their cashiering needs as well as food orders
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Prepared sales slips and sales receipts
- Helped customers with questions, problems and complaints in person
Education
Licensed Cosmetologist -
Aveda Institute
Baton Rouge, LADiploma - undefined
Warren Easton Senior High
New Orleans, La05.2017
Skills
- Ability to work long hours
- Effective communication skills
- Interpersonal and teamwork skills
- Strong troubleshooting abilities
- Issue resolution expertise
- Customer conflict resolution
- Leadership and goal orientation
- Organizational skills
- Proficient in Microsoft Office
- Microsoft Office certification
- Escalated issue resolution
- Team collaboration skills
- Employee relations expertise
- Project management skills
Certification
CPR Certified
Timeline
Cashier, Customer Service & Pharmacy Support
CVS Pharmacy
06.2018 - 03.2019
Supervisor, Customer Service & Sales
Woops
11.2016 - 2019
Cashier & Customer Service
Castnet Seafood Restaurant
05.2016 - 11.2016
Diploma - undefined
Warren Easton Senior High
Cosmetologist
Self Employed
2023 - Current
Manager
Murphy USA
2022 - 2024
Licensed Cosmetologist -
Aveda Institute