Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaia Polofsky

Johnston,RI

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

6
6
years of professional experience

Work History

Deployment Lead

NielsenIQ
04.2022 - Current
  • Streamlined deployment processes by implementing efficient project management methodologies.
  • Improved communication between cross-functional teams for seamless deployment execution.
  • Managed project risks and ensured timely resolution of issues, leading to successful deployments.
  • Collaborated with stakeholders to gather requirements and develop detailed deployment plans.
  • Identified process improvements and implemented best practices for continuous enhancement of deployment strategies.
  • Mentored team members on effective deployment techniques, resulting in increased productivity and team cohesion.
  • Monitored progress throughout each phase of the deployment lifecycle, ensuring projects stayed on schedule and within budget constraints.
  • Established strong relationships with clients, ensuring their expectations were met throughout the entire process.
  • Conducted post-deployment assessments to identify areas for future improvement and optimization efforts.
  • Led change management initiatives to minimize disruption during system transitions or software rollouts.
  • Presented updates to senior leadership, showcasing project status and providing recommendations for continued success in future deployments.
  • Served as liaison between IT teams, business units, vendors, and other key stakeholders throughout all stages of the deployment process.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Updated customers and senior leaders on progress and roadblocks.

Business Analyst

Advantage Solutions Marketing
11.2021 - 03.2022
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Generated business intelligence reports to inform strategic decision-making.

Account Relationship Manager

The Data Council
11.2017 - 11.2021
  • Strengthened client relationships by effectively addressing concerns and providing timely solutions.
  • Increased account retention by maintaining regular communication with clients and proactively identifying potential issues.
  • Collaborated with sales team to upsell products and services, leading to increased revenue.
  • Developed customized account strategies for each client, ensuring a personalized approach to their needs.
  • Managed a portfolio of clients, prioritizing tasks to maximize efficiency and productivity.
  • Enhanced customer loyalty through consistent follow-up on outstanding issues and proactive problem resolution.
  • Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise.
  • Identified growth opportunities within existing accounts by analyzing trends and market data, driving incremental revenue gains.
  • Leveraged CRM tools for efficient management of account information and task prioritization across the team members involved in servicing them.
  • Actively participated in networking events within relevant trade shows and industry conferences to maintain visibility within my target market.
  • Worked closely with internal departments, such as finance and legal teams, to ensure timely contract execution and billing processes for my clients.

Education

Associate of Science - Business Management

Community College of RI
Warwick
05.2007

Skills

  • Performance Metrics
  • Time Management
  • Stakeholder Engagement
  • Cross-functional Coordination
  • Customer Support
  • Quality Assurance
  • Process Improvement
  • Change Management
  • Project Management
  • Problem Solving
  • Customer Needs Assessment
  • Attention to Detail

Timeline

Deployment Lead

NielsenIQ
04.2022 - Current

Business Analyst

Advantage Solutions Marketing
11.2021 - 03.2022

Account Relationship Manager

The Data Council
11.2017 - 11.2021

Associate of Science - Business Management

Community College of RI

Similar Profiles

CREATE PROFILE
Kaia Polofsky