Kaian Mui
Charleston,SC
Summary
Results-driven professional with over 6 years of experience in serving and managing roles, complemented by a 6-month intensive boot camp in full-stack development. Skilled in communication, problem-solving, and project management, with a strong aptitude for learning new technologies. Demonstrated leadership abilities in leading teams and driving operational excellence. Committed to delivering high-quality work and contributing to the success of software development projects.
Overview
5
5
years of professional experience
Work History
Server
Duckworth's Grill And Taphouse
Charlotte, NC
09.2021 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
FOH Manager
Viva Chicken
Charlotte, NC
03.2019 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
Education
Full-Stack-Developer - Full-Stacking Coding
UNCC-Bootcamp
Charlotte, NC02-2024
High School Diploma -
Providence High School
Charlotte, NC06-2019
Skills
- Table Setting
- Order Management
- Supply Restocking
- Food Running
- SQL Mastery
- Programming
- Full-Stack Development
- Application Development
- JavaScript Experience
- Idea Brainstorming
- Machine Learning
- Front-End Development
- Mobile App Development
- Data Storage and Retrieval
- API Design and Development
- Databases: Oracle, MongoDB
- Agile Development Methodologies
- Idea Development and Brainstorming
- Proficient in HTML
- Adaptability
- Testing and Debugging
Timeline
Server
Duckworth's Grill And Taphouse
09.2021 - 01.2024
FOH Manager
Viva Chicken
03.2019 - 11.2021
Full-Stack-Developer - Full-Stacking Coding
UNCC-Bootcamp
High School Diploma -
Providence High School
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