Kaiana Randolph
Aurora,CO
Summary
Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Knowledgeable Notary Public with an honest reputation and [Number] years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Notary Public/ customer service
UPS
08.2021 - Current
- Work with customers and notarize their papers also pack and ship
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Examined documents for accuracy, completion and compliance before notarizing.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Developed and implemented strategies to streamline office operations.
Call Center Manager
U-Haul
01.2020 - 06.2022
- My position was to deal with intense phone calls and deal with customers
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Evaluated data to identify trends and determine customer service needs.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
Receiving Clerk
CenturyLink
05.2011 - 09.2015
- Regularly reviewed invoices and double-checked orders.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Education
High school or equivalent -
Hinkley High School
Aurora, CO06.2011
Skills
- Forklift
- Loading
- Picker Packer
- Shipping
- Shipping Receiving
- Unloading
- Warehouse Associate
- Microsoft word (3 years)
- Receptionist (3 years)
- Maintenance
- Xcel
- Customer Service (4 years)
- Sales
- Stocking
- Deli
- Stocking (2 years)
- General Labor (3 years)
- Warehouse Experience
- Picking and Packing
- Shipping & Receiving
- Order Picking
- Load & Unload
- Data Entry (2 years)
- Microsoft Office (4 years)
- Computer Skills (5 years)
- Order Puller
- Communicate
- Typing
- Pallet Jack
- Materials Handling
- RF Scanner
- Order Picker
- Manufacturing
- Warehouse Management
- Machining
- Assembly
- Freight Experience
- Inventory Control
- Merchandising
- Heavy Lifting
- Logistics
- Communicate skills
- Warehouse Distribution Experience
- Time Management
- Microsoft Excel
- Warehouse Management System
- English
- CRM software
- Data collection
- Databases
- Computer hardware
- Dispatching
- Filing
- Computer Networking
- SAP
- Guest services
- Hospitality
- Hotel experience
- Technical Support
- Management
- Help Desk
- Customer support
- Microsoft Powerpoint
- Desktop Support
- Customer service
- Desktop support
- Computer networking
- Property management
- Leadership
- Assistant manager experience
- Organizational skills
- Computer skills
- Communication skills
- Time management
- Notarial Acts
- Mobile notary services
- Document Review
- Documentation abilities
- Vehicle Transfers
- Document Verification
- Electronic Notarization
- Business Correspondence Writing
Certification
- Data entry
- Forklift Certification
- Driver's License
Personal Information
Relocation: Anywhere
Timeline
Notary Public/ customer service
UPS
08.2021 - Current
Call Center Manager
U-Haul
01.2020 - 06.2022
Receiving Clerk
CenturyLink
05.2011 - 09.2015
High school or equivalent -
Hinkley High School
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