Kaice Salazar
Grantsville,UT
Summary
Dynamic Assistant Manager at O'Reilly Auto Parts with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic operations management, achieving a significant reduction in discrepancies. Skilled in money handling and mentoring staff, fostering a collaborative environment that drives business growth.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Oreilly Auto Parts
Tooele, Utah
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operator
Sierra Pacific Industries
Quincy, CA
01.2018 - 01.2020
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Fire Lieutenant
Eastern Plumas Rural Fire District
01.2015 - 01.2019
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
- Established effective communication channels between command staff and frontline responders during high-pressure incidents, ensuring clear directives and information sharing.
- Oversaw inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
- Coordinated large-scale emergency exercises, simulating realistic scenarios to assess department readiness and identify areas requiring improvement.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Provided compassionate care to patients during transport, monitoring vital signs and administering life-saving interventions when necessary.
- Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
- Responded to 911 calls for medical emergencies.
- Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
Arboriculture Climber
Robert A Kelly Tree Care LLC
Reno, Nevada
01.2012 - 01.2018
- Improved overall tree health by performing regular pruning and trimming tasks.
- Effectively communicated with clients to understand their specific needs and preferences regarding tree care services.
- Promoted environmentally sustainable practices by implementing tree care strategies that supported overall ecosystem health and biodiversity.
- Responded to emergency calls to remove damaged limbs and trees during wind and snow storms, collaborating with power crews to restore electrical services where necessary.
- Collaborated with fellow team members to complete large-scale projects in a timely manner while maintaining high quality standards.
- Participated in ongoing professional development opportunities to stay current on the latest arboriculture techniques and industry trends.
- Pruned and removed damaged trees in green belts, arterial groves, parks and sidewalks to enhance public safety and maintain healthy specimens.
- Safely removed hazardous trees using advanced rigging techniques, protecting nearby structures and landscapes from damage.
- Maintained, inspected and safely operated specialized equipment such as hydraulic aerial lift trucks, hand and power saws, compressors, wood chippers, winches and stump cutters.
- Assessed tree health and potential public danger, addressing safety concerns and mitigating risks through targeted limb removal.
- Diagnosed various tree diseases and pests, implementing effective treatment plans to restore health and vitality to affected plants.
- Ensured the safety of both crew members and clients by following strict safety protocols during climbing operations.
- Maintained up-to-date knowledge on industry best practices, ensuring all work was performed according to current guidelines and regulations.
- Climbed trees of varying heights using rope, saddles, spurs, ladders and aerial hydraulic lifts to safely prune or remove where necessary.
- Maintained strong working relationships with clients through regular communication, providing updates and seeking feedback on completed projects.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Customer relationship management (CRM)
- Policy enforcement
- Project management abilities
- Strategic thinking
- Adaptability and flexibility
- Coaching and mentoring
- Compliance
- Professional and courteous
Accomplishments
rookie of the in 2015 on the fire department, plus numerous certificates in the tree company, also certified parts professional with O'reilly auto parts
rookie of the year 2015
in 2015 at the fire academy i received rookie of the year for best overall improvement and i got first place in the turnout drills and latter bail out and for paying attention to P.P.E, and watching out for my fellow fire fighters
Timeline
Assistant Manager
Oreilly Auto Parts
09.2021 - Current
Operator
Sierra Pacific Industries
01.2018 - 01.2020
Fire Lieutenant
Eastern Plumas Rural Fire District
01.2015 - 01.2019
Arboriculture Climber
Robert A Kelly Tree Care LLC
01.2012 - 01.2018
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