Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaicee Harris

Jessup,MD

Summary

Results driven, proactive, and adaptive professional with several years experience in providing administrative support to operations of the service industry. Adept experience in managerial roles focused on recruitment for service industry staff. Resourceful, committed, and customer focused while always demonstrating superior professionalism.

Overview

8
8
years of professional experience

Work History

Onboarding Specialist

Live Casino & Hotel-David's
02.2023 - Current
  • Oversees the orientation program for onboarding staff and employees to the restaurant
  • Managed approximately 30 incoming calls and emails per day
  • Reviews onboarding process with leadership to make appropriate adjustments and modifications to improve process
  • Ensures seamless process for new employees onboarding to the company

Restaurant Manager

Live Casino & Hotel
08.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised new and current staff members.
  • Created staff schedules
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed monthly and quarterly budgets for the restaurant
  • Manages and maintains documentation related to restaurant inventory

Recruiter/Trainer

B Live! Coco B's
03.2023 - 02.2024
  • Screened and interviewed candidates for restaurant and bartending positions
  • Responsible for onboarding and training new bartenders and restaurant staff
  • Performed transactional HR duties such as I-9 verifications, background checks, maintaining personnel files, and training documentation
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Facility Manager

Columbia Association
12.2016 - 08.2021
  • Supervised staff during working shifts, including ensuring all shift positions were covered, providing performance feedback, and resolving staffing conflicts for full-service health club.
  • Monitored staff activities, ensuring staff were on task and performing to their full potential.
  • Responsible for high quality customer service to all members and guests at all times
  • Responsible for ensuring safety of members and guests within facility
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Responsible for generating membership sales
  • Resolved conflicts and dealt with upset members and guests with a calm and polite composure
  • Prepared shift reports, incident reports, and work orders for facility repairs

Education

Course Work -

Howard Community College
Columbia, MD

Skills

  • Software Knowledge
  • Date Analysis
  • Strong written & oral communication
  • Conflict resolution
  • Customer service
  • Onboarding
  • Training
  • Proficient in Microsoft Suite (Excel, PowerPoint, Word, Outlook)
  • Employee coaching & mentoring
  • Employee relations
  • Team oriented
  • Performance Tracking

Languages

Spanish
Native or Bilingual

Timeline

Recruiter/Trainer

B Live! Coco B's
03.2023 - 02.2024

Onboarding Specialist

Live Casino & Hotel-David's
02.2023 - Current

Restaurant Manager

Live Casino & Hotel
08.2021 - Current

Facility Manager

Columbia Association
12.2016 - 08.2021

Course Work -

Howard Community College

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Kaicee Harris