Summary
Overview
Work History
Education
Skills
Timeline
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Kaicy McMasters

Copperas Cove,TX

Summary

I am hardworking and motivated, with several years of experience and record of success in industry. Solid history balancing team performance, customer service and business objectives. Dedicated to working closely with employees and other team members to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

17
17
years of professional experience

Work History

Director

Handprints Academy
Copperas Cove, TX
01.2007 - Current
  • Assessed employee performance against established benchmarks or targets.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Partnered with staff to create professional development plans to support personal and business growth.

Cashier

HEB Store
Copperas Cove, TX
07.2018 - 01.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained work area and kept cash drawer organized.

Education

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
05-2007

Skills

  • Operations Management
  • Staff Development
  • Business Administration
  • Rules and regulations
  • Verbal and written communication
  • Team Management
  • Sales management
  • Marketing
  • Schedule Preparation

Timeline

Cashier

HEB Store
07.2018 - 01.2019

Director

Handprints Academy
01.2007 - Current

High School Diploma -

Copperas Cove High School

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Kaicy McMasters