Kaidean Yollande Savage
Grant,AL
Summary
Committed Customer Service Specialist with over thirty years in the service industry, creating a significant impact in the hospitality field. A versatile, professional with supervisory experience in leading small teams and the ability to motivate multicultural team members. Proven track record of positively impacting the experience of travelers regardless of nationality and equipped with transferable skills that are beneficial across multiple industries.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Freelancer/Virtual Customer Service Manager, Client Success Administrator
Hello Sunshine/Adventure Innovations/Evolution CPAP
02.2017 - Current
- Provide customer service support via Amazon platform
- Maintain Inventory Levels & Coordinate FBA shipments
- Manage social media accounts (Facebook and Blogs)
- Assist staff with resolving complex customer issues and implementing targeted solutions.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Respond to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Virtual Client Success Administrator
Solaris Whole Health
08.2020 - 02.2022
- Scheduled appointments, register New Clients, facilitate referrals
- Prepared practitioner for each appointment, Reviewed chart and account prior to appointment
- Greeted and close out appointments, invoiced & billing management
- Exercised time management to keep appointments running on time
- Completed End of Day Balancing and Reporting
- Placed client orders
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Operations Manager
Ocean Palms Resort
04.2019 - 03.2020
- Implemented Security Systems
- Increased the effectiveness of the guest check-in process
- Created time-sensitive procedures to enhance Vacant Ready rooms for arrivals
- Designed systems to control the accountability and tracking of the Maintenance Department
- Managed the daily operations including Front Desk, Special Events, Housekeeping, Training & Development and Scheduling
- Reservations, Maintenance, Projects, Food & Beverage, and other functions as assigned
- Updated and systemized the tracking of all related Human Resources concerns for all team members, New hires and terminations
- Evaluated and managed Guest Relations of in-house guests and after service
- Streamlined inventory control of all departments
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
HR Coordinator
Carnival Cruise Lines, CCL
03.2015 - 06.2017
Retail Assistant Manager
Carnival Cruise Lines, CCL
10.2013 - 03.2015
Guest Services Associate
Carnival Cruise Lines, CCL
07.2011 - 10.2013
Electronic Division Manager
Quest Security Services Ltd
02.2008 - 06.2010
Flight Attendant
Air Jamaica Company Ltd
10.1995 - 04.2008
Education
Bachelor of Science - International Relations & Criminology, International Relations
UNIVERSITY OF THE WEST INDIES
Jamaica01.2009
Skills
- Workforce Management
- Training and coaching
- Focused on customer satisfaction
- Superior computer skills
- Training programs
- Client relations and retention
Languages
Certification
- Crowd & Crisis Management & HumanBehaviour Management Certificates.Social Interest
- Train the Trainer (STRCTR-597) Course - United States Coast Guard approved Train the Trainer (STRCTR-597) in order to satisfy the Train the Trainer and Assessor training requirements of 46 CFR 10.402(b)(2)(iii)(A), 10.405(a)(1) and 46 CFR 10.407 (c)(5)(i).
Timeline
Virtual Client Success Administrator
Solaris Whole Health
08.2020 - 02.2022
Operations Manager
Ocean Palms Resort
04.2019 - 03.2020
Freelancer/Virtual Customer Service Manager, Client Success Administrator
Hello Sunshine/Adventure Innovations/Evolution CPAP
02.2017 - Current
HR Coordinator
Carnival Cruise Lines, CCL
03.2015 - 06.2017
Retail Assistant Manager
Carnival Cruise Lines, CCL
10.2013 - 03.2015
Guest Services Associate
Carnival Cruise Lines, CCL
07.2011 - 10.2013
Electronic Division Manager
Quest Security Services Ltd
02.2008 - 06.2010
Flight Attendant
Air Jamaica Company Ltd
10.1995 - 04.2008
Bachelor of Science - International Relations & Criminology, International Relations
UNIVERSITY OF THE WEST INDIES
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