Summary
Overview
Work History
Education
Skills
Timeline
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Kaiden Bailey

Temple,TX

Summary

Dynamic Customer Engagement Leader with a proven track record at Petsmart, excelling in problem resolution and customer relations. Enhanced client retention through exceptional service and strong communication skills. Skilled in inventory management, fostering a positive work environment, and driving team performance to achieve operational excellence.

Overview

5
5
years of professional experience

Work History

Customer Engagement Leader

Petsmart
11.2023 - Current
  • Promoted business retention and growth by providing services to 100+ customers per day, managing their needs and assisting with technical issues.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
  • Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions from owners.
  • Managed inventory levels effectively, ordering supplies as needed to prevent stock shortages or excesses.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.

Retail Cashier

Bath and Body Work
09.2023 - 01.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Shift Leader

MOD Pizza
01.2023 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Assistant Manager

Gommert Cafe
01.2020 - 05.2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Animal Health And Behavior

Unity Environmental University
Unity, ME
05-2030

Associate of Arts - Theater

Temple College
Temple, TX
05-2024

High School Diploma -

Holland High School
Holland, TX
05-2021

Skills

  • Problem resolution
  • Customer relations
  • Task prioritization
  • Shipping and receiving
  • Multitasking and organization
  • Customer service
  • Complaint resolution
  • Store maintenance
  • Stock management

Timeline

Customer Engagement Leader

Petsmart
11.2023 - Current

Retail Cashier

Bath and Body Work
09.2023 - 01.2024

Shift Leader

MOD Pizza
01.2023 - 09.2023

Assistant Manager

Gommert Cafe
01.2020 - 05.2023

Bachelor of Science - Animal Health And Behavior

Unity Environmental University

Associate of Arts - Theater

Temple College

High School Diploma -

Holland High School

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Kaiden Bailey