Kaiden Benjamin
Customer Service
Atlanta,GA
Summary
Hardworking Customer Service Representative with experience working with all areas of the customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Motivated with 5+ years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
6
6
years of professional experience
Work History
Customer Service Analyst
Pratt Industries
Conyers, GA
09.2019 - Current
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Provided ongoing guest service.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sanitation Lead Person
Dekalb County Sanitation
Chamblee, GA
08.2018 - 09.2019
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Disassembled production lines fully to avoid any lingering materials, including breaking down equipment, removing parts and disconnecting piping.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Attended to building parking lots and grounds each day to keep outside areas clean and neat.
- Operated automatic crushing equipment, incinerators and recycling sorters.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Provided primary customer support to internal and external customers.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Customer Service
DeKalb County Animal Services
Decatur, GA
07.2017 - 08.2018
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times. Managed over 50 calls daily.
Kennel Technician
Dekalb County Animal Services
Decatur, GA
08.2016 - 06.2017
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Education
Bachelor of Arts - Web Development
Tallahassee Community College
Tallahassee, FL04.2016
High School Diploma -
Leon High School
Tallahassee, FL2012
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Multi-line phone talent
- Scheduling
- Shipping and Receiving
- Cleaning
- Product Knowledge
- Quality Management
- Billing Inquiries
- Multitasking abilities
- Computer skills
- Flexible & Adaptable
- Quality Assurance Controls
- Client Needs Assessment
- Guest Services
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Analyst
Pratt Industries
09.2019 - Current
Sanitation Lead Person
Dekalb County Sanitation
08.2018 - 09.2019
Customer Service
DeKalb County Animal Services
07.2017 - 08.2018
Kennel Technician
Dekalb County Animal Services
08.2016 - 06.2017
Bachelor of Arts - Web Development
Tallahassee Community College
High School Diploma -
Leon High School
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