Kaiden Haynes
Cortland
Summary
Effective communicator, skilled in strategic planning and problem-solving. I excel in fast-paced environments, fostering a culture of excellence and efficiency. My approach combines motivational skills with organizational prowess, achieving notable improvements in operations and service. I am looking forward to using my customer relation skill and my motivation for helping other while entering a new field of work. I am passionate in the health field and look forward to learning and growing in the health care field.
Overview
10
10
years of professional experience
Work History
Manager of Ice Cream Shop
Mountainside Cones & More LLC
07.2023 - Current
- Enhanced team productivity by implementing effective workflow strategies.
- Increased customer satisfaction with proactive problem-solving initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
Crew Member
A&W Restaurant
05.2022 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Crew Member
Moe's Southwest Grille
10.2018 - 03.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member
Hollenbeck's Cider Mill
09.2014 - 12.2018
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
Associate of Science - General Studies
Tompkins Cortland Community College
170 North Street Dryden NY 1305312-2020
High School Diploma -
Homer High School
80 South West Road Homer NY 1307706-2020
Skills
- Team leadership
- Strategic planning
- Goal setting
- Customer service
- Communication skills
- Negotiation skills
- Motivational skills
- Problem solving
- Cultural awareness
- Organizational skills
- Work prioritization
- Conflict resolution
Timeline
Manager of Ice Cream Shop
Mountainside Cones & More LLC
07.2023 - Current
Crew Member
A&W Restaurant
05.2022 - 05.2024
Crew Member
Moe's Southwest Grille
10.2018 - 03.2020
Crew Member
Hollenbeck's Cider Mill
09.2014 - 12.2018
Associate of Science - General Studies
Tompkins Cortland Community College
High School Diploma -
Homer High School
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