Kennedy Branch
University Place,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Highway Specialties
01.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Lead GSA
European Wax Center
06.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- trained new staff members to facility standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
Field Worker
Excess Telecoms
01.2023 - 07.2023
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Worked with cross-functional teams to drive process and system improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- worked with low income housing
Caregiver
BrightStar Care
03.2022 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Education
High School Diploma -
K -12 Graduation Alliance
Olympia, WA06.2022
Skills
- Multitasking Abilities
- Problem-Solving
- Active Listening
- Cultural Awareness
- Data Entry
- Teambuilding
- Organization and Time Management
- Analytical and Critical Thinking
Timeline
Administrative Assistant
Highway Specialties
01.2024 - 10.2024
Lead GSA
European Wax Center
06.2023 - 11.2023
Field Worker
Excess Telecoms
01.2023 - 07.2023
Caregiver
BrightStar Care
03.2022 - 11.2022
High School Diploma -
K -12 Graduation Alliance
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