Kaiden Key
Grovetown,GA
Summary
CCNA-Certified Network Engineer with nearly 2 years of experience with Fortinet and Cisco technologies, network troubleshooting, infrastructure support, and performance optimization. Strong team collaborator with a proven ability to resolve connectivity issues and enhance network reliability across commercial properties.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Engineer
MBS Fiber
Augusta, GA
04.2025 - Current
- Deployed Fortinet equipment, including FortiGates, FortiSwitches, and FortiAPs, across commercial properties to enhance network security.
- Established monitoring system to promptly identify and alert on site responsiveness issues. Reducing outage response time.
- Designed and configured an automated backup process with Linux and Ansible Playbook, facilitating consistent monthly backups of system configurations. In doing such it reduces back up times from ~5 hours to ~5 minutes.
- Diagnosed and resolved networking issues between multiple sites, ensuring reliable connectivity and minimal downtime.
- Implemented deployment of VoIP phones, focusing on primary Yealink devices.
- Performed updates and maintenance of network schematics for multiple sites.
- Coordinated with ISPs to streamline onboarding process for new sites, improving setup efficiency.
- Collaborated with local third-party contractor to deliver onsite technical support solutions.
- Provided on-call technical support during weekends.
Warehouse Associate
Amazon
06.2022 - 11.2022
- In this role, I inspected packages, operated and troubleshot conveyor systems, and ensured accurate tracking for smooth shipping operations. Working in a fast-paced, team-oriented environment taught me attention to detail, problem-solving, and efficiency—skills directly relevant to network troubleshooting, system maintenance, and optimizing workflow in IT environments.
- Inspect packages for damage or labeling errors before shipping
- Operate and troubleshoot conveyor systems to ensure smooth package flow
- Collaborate with team members to ensure efficient workflow and resolve issues
- Adhere to safety protocols when handling heavy packages and using equipment
- Follow standard operating procedures for packing and shipping to minimize errors
Insider / Pizza Maker
Marcos Pizza
10.2020 - 02.2021
- This job required multitasking in a fast-paced environment, from preparing pizzas and handling transactions to maintaining food safety and assisting customers. I developed strong attention to detail, problem-solving skills, and the ability to work efficiently under pressure—qualities that align well with troubleshooting network issues, managing system operations, and ensuring smooth workflows in IT settings.
- Prepare and cook pizzas according to company recipes and customer specifications
- Performed food prep, including cutting vegetables, portioning toppings, and preparing dough
- Follow all health and safety guidelines to ensure food quality and customer safety
- Assist in training new team members on store procedures and standards
- Assist with opening and closing procedures, ensuring all tasks are completed in a timely manner
- Address customer inquiries and provide excellent customer service in person
Education
Associate of Applied Science - Networking Specialist
Augusta Technical College
Augusta, GA01-2024
High School Diploma -
Harlem High School
Harlem, GA01-2022
Skills
- LAN/WAN Experience
- Cisco Routers & Switches
- Fortinet Firewalls, Switches & Access Points
- Network Configuration
- Troubleshooting
- Basic Network Security
- IPv4 & IPv6
- Virtualization
- Linux
- Microsoft Experience
- Basic Python Experience
- Documentation
- Teamwork
- Communication
Certification
- CCNA – Cisco Certified Network Associate (2025)
- Cisco Network Specialist – Technical Certificate
- PC Repair and Network Technician – Technical Certificate
- Constructing a Secure SD-WAN Architecture – Fast Track (2025)
- SD-Branch: LAN Edge Wired and Wireless – Fast Track (2025)
Timeline
Network Engineer
MBS Fiber
04.2025 - Current
Warehouse Associate
Amazon
06.2022 - 11.2022
Insider / Pizza Maker
Marcos Pizza
10.2020 - 02.2021
Associate of Applied Science - Networking Specialist
Augusta Technical College
High School Diploma -
Harlem High School