Store Team Member
Pet Supplies Plus
Wilmington, NC
07.2024 - 12.2024
- Handled returns and exchanges according to company policies.
- Operated cash register to process sales transactions.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted price checks on items when requested by customers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized and maintained store displays.
- Ensured compliance with safety regulations while handling merchandise.
- Greeted customers and provided excellent customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Adhered to all company policies regarding customer service standards.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed returns and exchanges according to company policy.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Attended training sessions focused on developing retail skillset.
- Greeted customers to determine wants or needs.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Assisted customers with carry-out orders from the store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
