Kaifei Yu
Data Analyst
Summary
Ambitious and analytical graduate with strong problem-solving, communication, and team collaboration skills. Equipped with a solid foundation in mathematics and computer science, and proficient in data analysis, forecasting, and teaching. Ready to contribute effectively in dynamic and challenging environments. Fluent in English and Mandarin Chinese, with a demonstrated ability to adapt quickly and excel in new roles.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Personal Information
Nationality: British Citizen
Skills
Technical Skills:
Proficient in MS Office Suite (Excel, Word, PowerPoint, Access), HTML, JavaScript, Visual Basic, and C
Experienced with workforce management tools (Injixo, NICE), contact centre telephony systems (Nice inContact, 8x8), and helpdesk platforms (Zendesk, Halo)
Analytical Skills:
Expertise in data forecasting, schedule optimization, and anomaly detection in real-time environments
Advanced Excel knowledge, including formulas, VLOOKUP, XLOOKUP, and pivot tables
Soft Skills:
Strong communication, teamwork, and problem-solving abilities
Proven time management and organizational skills, ensuring timely delivery of tasks and targets
Languages
English
Chinese (Mandarin)
Timeline
Master of Arts - Mathematics
University of Cambridge
10.2024 - 10.2024
A-Level Mathematics/Physics Teacher
Griggs International Academy
03.2024 - Current
Forecasting and Scheduling Analyst
Go-Centric Limited
03.2022 - 12.2022
Real-Time Analyst
Go-Centric Limited
10.2021 - 03.2022
Contact Handler
Go-Centric Limited
08.2021 - 10.2021
Call Centre Advisor
Sigma Financial Group
01.2016 - 01.2017
Warehouse Operative
Unipart Logistics
01.2013 - 01.2014
Postgraduate Certificate - Computer Science
University of Warwick
01.2010 - 01.2011
Bachelor of Arts - Mathematics
University of Cambridge
04.2007 - 01.2010
A-Levels -
King Edward’s School
01.2005 - 01.2007
GCSEs -
Ermysted’s Grammar School
01.2003 - 01.2005
Work History
A-Level Mathematics/Physics Teacher
Griggs International Academy
03.2024 - Current
- Teaching A-Level Mathematics, Further Mathematics, and Physics to students preparing for university
- Developing customized teaching resources for HKDSE and A-Level curricula
- Preparing students for TMUA and STEP examinations with personalized tutorials
- Conducting mock exams and providing feedback to optimize student performance
- Tested students on knowledge of maths and physics and retention of class lessons.
Forecasting and Scheduling Analyst
Go-Centric Limited
03.2022 - 12.2022
- Analyzed data to forecast call volumes for campaigns involving over 450 FTE
- Designed and implemented staff schedules using Injixo/NICE tools
- Managed holiday requests and capacity planning to meet operational targets
Real-Time Analyst
Go-Centric Limited
10.2021 - 03.2022
- Monitored and reported real-time data to ensure campaign efficiency
- Optimized agent schedules and addressed anomalies in workforce performance
- Provided daily, intraday, and end-of-day reports to stakeholders
Contact Handler
Go-Centric Limited
08.2021 - 10.2021
- Conducted contact tracing for NHS COVID-19 cases
- Provided isolation guidance and processed vaccination certificate requests
- Handled inbound and outbound calls, resolving citizen queries effectively
Call Centre Advisor
Sigma Financial Group
01.2016 - 01.2017
- Assisted customers with payment queries and account management
- Worked under tight schedules, maintaining a high standard of customer service
Warehouse Operative
Unipart Logistics
01.2013 - 01.2014
- Updated and installed software for electronic devices
- Collaborated within a team to meet tight production deadlines
Education
Master of Arts - Mathematics
University of Cambridge
Cambridge, UK 10.2024 - 10.2024
Postgraduate Certificate - Computer Science
University of Warwick
01.2010 - 01.2011
Bachelor of Arts - Mathematics
University of Cambridge
04.2007 - 01.2010
A-Levels -
King Edward’s School
01.2005 - 01.2007
GCSEs -
Ermysted’s Grammar School
01.2003 - 01.2005
Hobbies and Interests
- Active participant in chess, diplomacy, and poker societies during university. Former President of the Cambridge Diplomacy Society.
- Member of the Churchill College Chess and Poker teams at Cambridge.
- Enjoys traveling (visited China, Canada, France, Germany, Hungary, and Thailand).
- Enthusiast of collectible card games, board games, and miniatures.