Kaigan White
Houston,TX
Summary
Dedicated and professional individual seeking an opportunity to contribute to a company that shares mutual values. With strong communication and interpersonal skills, I am committed to upholding best practices in employee and business relations and am eager to embrace new professional challenges and make a positive impact.
Overview
10
10
years of professional experience
Work History
HR Generalist
Voro, Inc.
02.2020 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted interviews to evaluate potential candidates during hiring periods.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, benefits, and conflict resolution.
- Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
- Evaluated employee performance fairly using standardized metrics to foster a merit-based work environment.
- Handled employee improvement plans, discipline, and terminations.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
- Handled employee inquiries related to insurance, FMLA, Worker's Compensation, vacation, sick leave, and 401k benefits.
- Monitored employee attendance and behavior, addressing issues in accordance with company policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Streamlined HR processes for increased efficiency and organization.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and map out employee development.
B2B Account Manager
Voro, Inc.
02.2020 - Current
- Analyzed client feedback to identify areas of improvement for product offerings and internal processes.
- Expanded the company's presence in key markets through strategic networking events and relationship building efforts.
- Established credibility as an industry expert by maintaining product knowledge, market trends, competitor activities, and emerging technologies.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
- Demonstrated a deep understanding of client needs, effectively translating those into tailored solutions that improved client satisfaction.
- Created favorable contracts and negotiated terms for both clients and the company, fostering mutually beneficial partnerships.
- Facilitated business by implementing practical networking techniques.
Operations Manager
Voro, Inc.
02.2020 - Current
- Managed staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Created and led training program for new hires to fulfill staffing requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels, creating scripts for optimal verbiage, and providing support to first point of contact staff.
- Identified and created safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Lead NPI meetings to facilitate the rollout of new products during the manufacturing process.
Production Makeup Artist
Freelance
09.2016 - 03.2019
- "Brawny Paper Towels" Commercial, (Wolfgang Productions LA, Producer Pat Harris)
- "Texas Typhoon Waterpark" Commercial and stills, (Photographer Terry Vine)
- "Toyota" Commercial, (South Coast Film and Video, Director Everett Gorel)
- "Bank of America" shoot, (Photographer Pam Francis)
- "College Healthcare Professionals" Commercial, (Ell Creative, Director Thomas Watt)
- "NRG" Shoot, (Ell Creative, Photographer Dallas Edison)
- "BP Oil" Commercial, (South Coast Film and Video, Director Everett Gorel)
- "HEB Back to School" Commercial, (Bunker Production Co., Director Jason Farrand, Producer Sean Barney)
- "Honda" Commercial, (Rascals and Rogues Production Co., Director Kerry Shaw Brown, Executive Producer Ritch Wedeking)
- "College Healthcare Professionals" Commercial, (Zen Films, Director Ross Wells)
- "Warehouse" Commercial, (Ell Creative, Director Thomas Watt)
- "E Video" Series, (Ell Creative, Director Thomas Watt)
- "Branding Video: Neighborhood Longhorns ft. Colt McCoy," (Castleview Productions, Director Carter Pagel)
- "Entrepreneur of the Year" Video (Castleview Productions, Director Carter Pagel)
- "The Unstoppables" Video, (Castleview Productions, Director Carter Pagel)
- "Priority Health" Commercial, (KAM Productions, Director Ben Flaherty, Producer Ashley Bergeron Ford)
Shift Lead - Operations
Topgolf
08.2015 - 02.2019
- Platinum Host (Sales Position): selling Platinum and Corporate Platinum Memberships, exercising the art of salesmanship.
- Administrative work that included the onboarding of new members, managing member accounts, ensuring payments are received.
- Received formal training from Corporate on how to carry out excellent guest service during times of high stress, leadership skills, and delegation between associates for smooth operations throughout the venue.
- Received numerous rewards for hard work, generating sales, dedication, and knowledge of the company.
- Shift Lead: Supervising fellow associates and acting as the main source of communication throughout the building, delegating tasks to maintain a smooth shift, holding others accountable, closing the venue.
- Bartender: high-volume, wide range of shot, cocktail, and martini knowledge, maintain well drinks and walk-up guests in a timely manner, maintain sanitation regulations.
Receptionist
Coffey's Insurance
09.2014 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct agents.
- Handled cash transactions, deposits, and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Applied Science - Sociology/Social Science
Austin Community College
Austin, TX05.2018
Skills
- HR policies and procedures
- Onboarding and Orientation
- Talent Acquisition
- Training and mentoring
- Vendor Relations
- Project Management
- Contract Negotiation
- Pipeline Management
- Product and service knowledge
- Relationship Building
- Customer Complaint Resolution
- Staff Supervision
Timeline
HR Generalist
Voro, Inc.
02.2020 - Current
B2B Account Manager
Voro, Inc.
02.2020 - Current
Operations Manager
Voro, Inc.
02.2020 - Current
Production Makeup Artist
Freelance
09.2016 - 03.2019
Shift Lead - Operations
Topgolf
08.2015 - 02.2019
Receptionist
Coffey's Insurance
09.2014 - 04.2015
Associate of Applied Science - Sociology/Social Science
Austin Community College
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