Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KAIGE DE GUIA

San Ramon

Summary

Accomplished Guest Service Advocate and essential part of the Front Of Store team. Leadership skills and proven track record of delivering outstanding customer service in fast-paced environments. Expert in conflict resolution and intuitive in understanding customer and staff needs, optimizing efficiency and ensuring high guest satisfaction. Eager to contribute to team success and further develop professional skills. Positive attitude, fun and energetic demeanor, and strong commitment to continuous learning and growth bring a dynamic presence to any work environment.

Overview

9
9
years of professional experience

Work History

Guest Advocate

Target
04.2023 - Current
  • Ensure each guest has a customized experience by anticipating their needs, and answering all general inquiries and resolving disputes.
  • Complete sales transactions at POS systems or SCO lanes promptly reducing wait times for guests during peak hours.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.

Personal Shopper

Shipt
10.2021 - 04.2023
  • Maintained high satisfaction ratings by completing orders quickly, timely delivery, and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Seasonal Sales Associate

Williams-Sonoma Home Store
10.2019 - 02.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Office Manager

BTS Event Technology Corp.
03.2016 - 05.2019
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars
  • Purchased office supplies and equipment to replenish inventory and reduced expenses by 15%
  • Coordinated with vendors and renegotiated contracts quarterly
  • Supervised administrative staff, driving front office operations and continuous workflow
  • Provided administrative support for executive staff, including scheduling meetings, preparing agendas, and taking meeting minutes
  • Prepared reports summarizing operational activities for upper management review
  • Addressed and resolved client or customer inquiries to foster superior standards of service

Education

St. Paul College
Pasig City, Philippines
03-1988

Skills

  • Customer Service
  • Communication
  • Organizational
  • Multitasking
  • Conflict Resolution
  • Detail-Oriented
  • FOS Leadership
  • Training
  • Energetic and Fun
  • Friendly and Personable
  • Responsible and Reliable
  • Trustworthy

Languages

English
Tagalog

Timeline

Guest Advocate

Target
04.2023 - Current

Personal Shopper

Shipt
10.2021 - 04.2023

Seasonal Sales Associate

Williams-Sonoma Home Store
10.2019 - 02.2021

Office Manager

BTS Event Technology Corp.
03.2016 - 05.2019

St. Paul College

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