Hi, I’m
Kaija Stewart
Summary
Highly skilled IT support specialist with over five years of experience in technical support, system configuration, and troubleshooting across diverse industries. Proven track record of resolving complex technical issues efficiently, delivering exceptional customer service, and managing multiple tasks simultaneously. Known for strong problem-solving abilities, adaptability, and a proactive approach to maintaining and enhancing IT infrastructure.
Overview
6
years of professional experience
Work History
Burlington
POS Technician
03.2024 - Current
Job overview
- Resolving an average of 5-15 tickets per day, utilizing ServiceNow ticketing system.
- Assist remotely with software system upgrades and roll-out projects.
- Provide merchant support and technical issue resolution on Point-of-Sale systems and applications.
- Configure systems to meet the specific needs for Burlington registers; including integrating with other software and devices like printers, scanners, and cash drawers.
- Perform regular maintenance checks to ensure systems are running smoothly.
Kroger Fulfillment Center
Logistics/Personal Shopper
12.2023 - 03.2024
Job overview
- Retrieve and fulfill customer orders using an electronic picking system, ensuring accuracy and quality.
- Utilize handheld devices to efficiently locate and pick items from designated warehouse locations.
- Cross-train in various departments to support overall warehouse operations as needed.
- Follow all safety and food safety processes and guidelines, reporting any defective equipment or health and safety concerns.
- Achieve productivity goals and targets.
Agero
Roadside Assistance
10.2023 - 01.2024
Job overview
- Handle multiple calls and service requests simultaneously, prioritizing based on urgency and severity.
- Assess the nature of the situation and gather essential information, such as the location of the driver, the type of vehicle, and the specific issue.
- Coordinate with towing companies, locksmiths, or other service providers to dispatch assistance to the stranded driver in a timely manner.
- Relay important information to drivers, such as estimated arrival times and service details.
Arby's Inspire Brands
IT Support Specialist
06.2021 - 08.2023
Job overview
- Coordinate installation of new equipment and return of defective equipment for Arby's restaurants (ex: registers, printers, monitors, back office computers, internet modem, etc.)
- Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained.
- Reset Arbys, & BWW restaurant users passwords using Active Directory, Eco trak, Learning Hub, OKTA, & Workday.
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Great Grizzly Fireworks
Sales Associate
06.2020 - 12.2020
Job overview
- Unloading incoming stock and stocking product in correct area on shelves.
- Memorize over 30 fireworks to give customized recommendations to guest (have in-depth knowledge of various firework brands, types, and performance characteristics).
- At the end of the shift, ensure the money gets dropped off at the bank.
- Participate in training sessions to enhance product knowledge, customer service skills, and safety awareness.
- Emphasize and enforce safety regulations and guidelines related to the use of fireworks.
Maintaining and gaining product knowledge to adequately answer any questions the customer may have about our products.
Dollar General
Key Holder Manager
09.2018 - 02.2020
Job overview
- Monitor store activity and ensured it is properly supervised.
- Greet Customers when entering and leaving to ensure 100% customer satisfaction.
- Ensure the tills are at the amount they are supposed to be in the beginning of the shift and at the end of the shift.
- Organized product displays throughout the store in an attractive manner that would entice customers.
- Supported store manager in achievement of store goals and KPls.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Verified that returned items met return policies before processing refund requests.
Education
South Gwinnett High SchoolSnellville, GA
High school diploma
05.2018
Skills
- Software deployment
- Active Directory
- Hardware Installation
- Help Desk Support
- Data Analysis
- Active listening
- Analytical thinking
- Software Troubleshooting
- Technical Support
- LAN
- IOS
- Help desk
- IT support
- Search engines
- Network Support
- ServiceNow
Timeline
POS Technician
Burlington
03.2024 - Current
Logistics/Personal Shopper
Kroger Fulfillment Center
12.2023 - 03.2024
Roadside Assistance
Agero
10.2023 - 01.2024
IT Support Specialist
Arby's Inspire Brands
06.2021 - 08.2023
Sales Associate
Great Grizzly Fireworks
06.2020 - 12.2020
Key Holder Manager
Dollar General
09.2018 - 02.2020
South Gwinnett High School
High school diploma
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