Kaijah Carter
Detroit,MI
Summary
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Operator
Detroit Manufacturing Systems
Detroit, MI
02.2024 - Current
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Fraud and Disputes Specialist
First National Bank Omaha
Detroit, MI
11.2022 - 11.2023
- Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
- Analyzed customer data to identify risk factors associated with fraud and disputes.
- Investigated chargebacks and other payment disputes in accordance with company policies and procedures.
- Documented investigation findings thoroughly.
- Collaborated with internal teams to develop strategies for preventing fraudulent activities.
Case Manager
Concentrix
Detroit, MI
10.2020 - 06.2022
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
AT&T
Detroit, MI
12.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
Balanced Home Care
Novi, MI
03.2020 - 10.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Retail Sales Associate
Macys
Dearborn, MI
09.2018 - 11.2019
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06.2018
Skills
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Call Management
- Credit Card Payment Processing
- Problem-Solving Abilities
- Customer Relations
- Active Listening
- Machine operation
- Tool operation
- Hand and power tools
- Production work
Extra Curricular Activities
DECA 2x Champion
Timeline
Operator
Detroit Manufacturing Systems
02.2024 - Current
Fraud and Disputes Specialist
First National Bank Omaha
11.2022 - 11.2023
Customer Service Representative
AT&T
12.2021 - 04.2022
Case Manager
Concentrix
10.2020 - 06.2022
Caregiver
Balanced Home Care
03.2020 - 10.2020
Retail Sales Associate
Macys
09.2018 - 11.2019
High School Diploma -
Lincoln Park High School