Kaijea Richard
Lafayette,LA
Summary
Seeking a CSR role with six years of experience in customer service, adept at managing high-volume calls and emails. Excelled in resolving customer issues, maintaining satisfaction, and upholding data integrity as a Data Entry Clerk. Proficient in CRM software, troubleshooting, and fostering customer relationships through personalized service. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
PreFix Inc.
01.2023 - 01.2025
- Addressed customer inquiries and resolved issues to ensure satisfaction, meeting or exceeding performance metrics for response time and resolution.
- Utilized in-depth product knowledge to provide accurate information and answer customer questions effectively.
- Fostered positive customer relationships through active listening, empathy, and tailored communication.
- Remote
Customer Service Representative
Teleperformance USA
05.2021 - 12.2022
- Addressed customer inquiries and resolved issues, maintaining a focus on ensuring customer satisfaction.
- Managed high volumes of incoming calls and emails, meeting or exceeding performance metrics for response time and issue resolution.
- Assisted customers with website navigation, technical troubleshooting, and online order placement, leveraging extensive product knowledge to provide accurate information.
- Remote
Data Entry Clerk
UPS
04.2020 - 04.2021
- Maintained the integrity of confidential information through rigorous adherence to security protocols.
- Ensured data accuracy and completeness through meticulous entry and verification in the company database.
- Conducted regular data quality assessments, identifying and rectifying discrepancies to uphold database reliability.
- Remote
Customer Service Representative
VXI Global Solutions
03.2018 - 04.2020
- Addressed customer inquiries and resolved issues efficiently, achieving customer satisfaction and adhering to performance metrics for response times and resolutions.
- Assisted customers with website navigation, technical troubleshooting, and online order placement, enhancing user experience and facilitating transaction completion.
- Documented all customer interactions in CRM system, providing a reliable reference for future analysis and continuous service improvement.
- Remote
Education
High School Diploma -
High School
Lafayette, LASkills
- CRM Software
- Customer service
- Cold Calling
- Network Support
- Troubleshooting
- Microsoft Windows
- Data entry
- Issue resolution
- Time management
- Technical support
- Call center operations
Timeline
Customer Service Representative
PreFix Inc.
01.2023 - 01.2025
Customer Service Representative
Teleperformance USA
05.2021 - 12.2022
Data Entry Clerk
UPS
04.2020 - 04.2021
Customer Service Representative
VXI Global Solutions
03.2018 - 04.2020
High School Diploma -
High School
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