Kaila Ani

• Organized student records and data in an efficient manner.
• Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
• Collaborated with other departments to ensure smooth operations of the institution.
• Maintained student database system by inputting and updating information accurately.
• Answered phone calls from parents and students regarding inquiries about campus services.
• Responded to emails promptly and professionally addressing student needs or concerns.
• Compiled statistical information for reports related to school enrollment trends.
• Attended weekly staff meetings discussing progress made towards achieving organizational goals.
• Followed instructions from management to complete tasks according to exact specifications.
• Answered office phone to direct inquiries to appropriate individuals.
• Developed strong oral and written communication skills in working with people of different ages.
• Directed or led visitors to classrooms and buildings.

• Accurately receiving and processing incoming orders.
• Organizing and labeling merchandise for efficient retrieval.
• Picking, packing, and shipping items in accordance with customer requests.
• Maintaining accurate inventory records of all products.
• Ensuring accuracy of shipments by verifying contents and quantity of order fulfillment.
• Troubleshooting any discrepancies or issues related to order fulfillment.
• Performing quality checks on outgoing packages before sealing them for shipment.
• Utilizing warehouse management systems to track orders, update stock levels, and generate reports.
• Collaborating with team members to ensure timely completion of tasks.
• Using RF scanners to locate product in the warehouse quickly and accurately.
• Wrapping pallets for secure transport.
• Making sure that all shipments are properly labeled before loading onto delivery vehicles.
• Providing assistance during peak seasons when workload increases.
• Participating in ongoing training sessions about new technologies or processes used within the warehouse.
• Followed order sheets to pick correct stock and prepare pallets.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Achieved productivity and accuracy standards to meet company guidelines.
• Packaged fragile items with protective padding to prevent damages during shipments.
• Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
• Confirmed items picked for orders by keying codes into system.
• Labeled boxes and placed in outbound collection areas.

• Educated customers on special pricing opportunities and company offerings.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Increased customer satisfaction ratings 80% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Helped with Customers, bringing in a friendly and uplifting environment when they walked in

*This position was only given to me as an extern working in the pharmacy to gain experience and hours for certificate of completion. I was apart of the pharmacy technician program at my high school I was attending to (the community college and CVS partnered to give this opportunity to us). *

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Verified prescriptions and drug labels, documents and packages.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Received, reviewed, dispensed and labeled over 100 prescriptions daily.

• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
• Checked order accuracy and food quality before delivering to customers.
• Calculated charges, issued table checks and collected payments from customers.