Kaila Arthur
Richmond,IN
Summary
Organized and results-driven Lead Office Assistant with experience in urgent care operations, office management, and cross-functional coordination. Skilled in scheduling, documentation, inventory oversight, customer service, and staff support. Recognized for professionalism, adaptability, and strong problem-solving abilities in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Office Assistant
Reid Health Urgent Care
Richmond, USA
06.2023 - Current
- Coordinate daily front-office operations to ensure smooth patient flow.
- Manage patient check-in/out, insurance verification, documentation, and records.
- Train new office assistants on procedures and workflow standards.
- Support providers through organized scheduling and chart preparation.
- Maintain supply inventory and submit restocking requests as needed.
- Uphold HIPAA compliance and protect confidential information.
- Improve efficiency by enhancing filing systems and workflow procedures.
- Assist with patient concerns and direct escalations appropriately.
Director of Operations & Accounting Manager
Lincoln Golden Eagle Industries
08.2022 - 05.2023
- Oversaw day-to-day operations across multiple departments.
- Monitored budgets and contributed to financial reporting.
- Developed workflow improvements to increase productivity.
- Assisted with staffing, training, and performance evaluations.
- Ensured compliance with company policies and quality standards.
Education
B.S. - Business Administration, Finance
Indiana University East
Richmond, Indiana 12-2026
Honors Diploma -
Lincoln High School
05.2023
Skills
- Office & Administrative Management
- Patient Scheduling & Customer Service
- Staff Support & Workflow Coordination
- Inventory Tracking & Quality Checks
- Records & Documentation Management
- Microsoft Office (Excel, Word, PowerPoint)
- Leadership & Training Support
- Data Entry & Reporting
- Customer service
- Office administration
- Scheduling appointments
Certification
- Excel Certification – Microsoft
- Microsoft Office Specialist (MOS)
- PowerPoint Certification — Microsoft
Timeline
Lead Office Assistant
Reid Health Urgent Care
06.2023 - Current
Director of Operations & Accounting Manager
Lincoln Golden Eagle Industries
08.2022 - 05.2023
B.S. - Business Administration, Finance
Indiana University East
Honors Diploma -
Lincoln High School