Summary
Overview
Work History
Education
Skills
Timeline
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Kaila Blincholm

Litchfield Park,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Arizona Department of Revenue
Phoenix , AZ
10.2022 - 03.2025
  • Answered questions from taxpayers, and assisted individuals with completing tax forms.
  • Checked the completeness of information when processing applications and transactions.
  • Collected taxes, monitored payment plans, and imposed deadlines on delinquent taxpayers.
  • Set up and monitored payment plans, and processed payments.
  • Examined accounting systems and records to determine the appropriateness of methods and controls.
  • Conferred with taxpayers to discuss issues, laws, and regulations related to returns, and address problems.
  • Mentored junior team members and managed employee relationships.
  • Updated databases with new and modified customer data.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.

Assistant Property Manager

Living Well Homes
Phoenix, AZ
02.2022 - 10.2023
  • Collected monthly assessments, rental fees, deposits, and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants, and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted apartment tours for potential tenants and answered questions about property.

Dispatcher/Road Supervisor

First Transit
Phoenix, AZ
01.2020 - 01.2022
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.

Education

High School Diploma -

Los Angeles County of Education
Downey, CA
04.2005

Skills

  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Data Entry and Maintenance
  • Customer Account Management
  • Problem-Solving
  • Budgeting and Forecasting
  • Performance Management
  • Collecting Information
  • Verifying Data Accuracy
  • Processing Orders
  • Adjusting Routes
  • Service Planning
  • Batch Processing
  • Data Entry
  • Decision Making
  • Tax Law Procedures Familiarity
  • Information Tracking
  • Professional Telephone Demeanor
  • Account Reconciliation Abilities
  • Account Monitoring

Timeline

Customer Service Specialist

Arizona Department of Revenue
10.2022 - 03.2025

Assistant Property Manager

Living Well Homes
02.2022 - 10.2023

Dispatcher/Road Supervisor

First Transit
01.2020 - 01.2022

High School Diploma -

Los Angeles County of Education

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Kaila Blincholm