Kaila Brackett
Oklahoma City,OK
Summary
Proven track record in enhancing patient care and office efficiency at Southwest Gastroenterology Associates, showcasing strong organization and HIPAA compliance. Expert in patient scheduling and relations, significantly improving customer satisfaction. Demonstrates exceptional ability to manage data entry and maintain confidentiality, fostering a results-driven environment. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Southwest Gastroenterology Associates
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
Office Assistant
SSM Health Urgent Care
12.2022 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Life Insurance Agent
American Income Life
06.2021 - 12.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
Catering Coordinator
Chuy's
01.2018 - 06.2021
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
Education
No Degree - Kinesiology
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Moore High School
Moore, OK05.2018
Skills
- Appointment Coordination
- Reception oversight
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Patient confidentiality
- Data Entry
- Insurance Verification
- Medical Office Procedures
- Schedule Management
- Patient Relations
- Customer Service
- Positive Attitude
- Time Management
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Mail handling
- Insurance Policy Sales
- Building Relationships
- Client Service
- Negotiation Tactics
- Client Retention
- Referral Generation
- Flexibility
Certification
CPR Certified
Timeline
Medical Scheduler
Southwest Gastroenterology Associates
09.2023 - Current
Office Assistant
SSM Health Urgent Care
12.2022 - 11.2023
Life Insurance Agent
American Income Life
06.2021 - 12.2022
Catering Coordinator
Chuy's
01.2018 - 06.2021
No Degree - Kinesiology
University of Central Oklahoma
High School Diploma -
Moore High School
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