Kaila Budish

Responsible for answering phones, scheduling appointments, collecting vehicle information and reason for appointment, check customers in and go over issues to ensure all problems are addressed. Check in parts and clock technicians in and out of jobs.

• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Reported to senior management on organizational performance and progress toward goals.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Created, maintained and updated filing systems for paper and electronic documents.
• Managed invoicing and payment processing operations.
• Followed-up on past due payments to facilitate prompt collection of payments.
• Prepared and emailed invoices to customers, processed payments, and documented account updates.
• Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
• Processed payroll garnishments such as tax liens and child support.
• Updated employee files with new details such as changes in address or salary levels.
• Completed payroll accurately and timely to meet employee expectations.

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Documented problems and corrective actions to maintain records.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers regarding regular maintenance protocols to preserve trailer/RV condition.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Examined service history and provided initial inspection of vehicle to identify issues.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained electronic and paper filing systems for easy retrieval of information.
• Interacted with customers by phone, email, or in-person to provide information.
• Reconciled account files and produced monthly reports.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.

• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Maintained friendly and professional customer interactions.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Referred customers to other banking departments for specialized services.
• Handled various accounting transactions.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Received loan and utility payments, sending funds to correct destinations.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.