Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Clayton

Homosassa,FL

Summary

Proven to enhance patient and customer satisfaction at Dr Michael Hashemian, I leveraged sanitation maintenance and exceptional communication skills to improve outcomes and efficiency. Demonstrated teamwork and problem-solving abilities contributed to achieving accreditation standards and reducing post-operative complications, underscoring a commitment to excellence and positive engagement.

Overview

12
12
years of professional experience

Work History

The Dentofacial and Cosmetic Institute

Dr Michael Hashemian
07.2017 - Current
  • Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Improved patient outcomes by providing precise surgical assistance during various procedures.
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
  • Reduced post-operative complications through thorough wound care and dressing application.
  • Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
  • Increased patient satisfaction with compassionate post-operative care and thorough follow-up instructions.
  • Enhanced team collaboration by providing timely and effective communication between surgeons and nursing staff.
  • Contributed to team efforts in achieving accreditation standards, demonstrating excellence in surgical support services.

Christie Dental

Misty
07.2014 - 07.2015
  • Supervised front desk staff consisting of Number employees.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
  • Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
  • Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
  • Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
  • Assisted manager with guest check-in and check-out and provided customer service.
  • Welcomed guests and focused on providing positive lodging experience.
  • Implemented new procedures for improved front desk organization, increasing overall efficiency.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Coast Dental

Coast Dental
07.2012 - 07.2014
  • Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
  • Ensured compliance with organizational policies and procedures during all aspects of the training process.
  • Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
  • Assisted lead trainer in developing customized training materials for different learning styles and needs.
  • Provided coaching and mentoring to employees.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.

Education

Associate Degree In Nursing - Associates

College of Central Florida
Ocala, FL

Dental Assistant - Denatl

D.A.T.S
Clearwater
05.2008

High School Diploma -

Crystal River High School
Crystal River, FL
05.2006

Skills

  • Sanitation maintenance
  • Cosmetics selection assistance
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Reliability
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Positive Customer Engagement
  • Organization

Timeline

The Dentofacial and Cosmetic Institute

Dr Michael Hashemian
07.2017 - Current

Christie Dental

Misty
07.2014 - 07.2015

Coast Dental

Coast Dental
07.2012 - 07.2014

Associate Degree In Nursing - Associates

College of Central Florida

Dental Assistant - Denatl

D.A.T.S

High School Diploma -

Crystal River High School

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Kaila Clayton