Kaila Dice
Boyertown,PA
Summary
I am enthusiastic about anything I set my mind to. I am an adaptive learner and a reliable and ambitious addition to any organization. I am looking forward to furthering my career growth and experiencing new opportunities. I take accountability for my work. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Dispatch/Service representative
Christian HVAC
West Chester, Pa
08.2022 - Current
- Provide administrative support for management team and technicians
- Schedule management: Coordinate daily schedules for HVAC and Plumbing technicians
- Balance customer needs and technician availability to minimize downtime and optimize productivity
- Customer Service: Respond to customer inquiries providing timely updates on technician arrival times and service expectations and provide follow-up procedures to ensure high customer satisfaction
- Data entry and documentation: Maintain accurate service records, job notes and customer information
- Obtain pricing for materials and request quotes from the warehouse to relay to clients
- Maintain an awareness of products and technician terminology
- Review and adjustments of technician time-cards to submit for payroll approval
- Provide accurate information and resolve customer inquiries
- Collaborate with team members and supervisors to continuously improve processes and service quality
Customer Service Representative
CHRISTIAN HVAC
West Chester, Pa
06.2022 - 08.2022
- Receive and process several daily inbound clients calls in a professional and courteous manner
- Scheduling service and maintenance calls for HVAC technicians
- Completing outbound calls
- Independently manage a variety of clerical tasks
Front Desk/Administrative Assistant
MERRY MAIDS
READING, PA
04.2018 - 06.2022
- Organizing schedules for several cleaning technicians to minimize drome time and increase productivity
- Review Indeed applicants and assist management in the hiring/recruiting process
- Greeting walk in clients and applicants
- Organizing and maintaining cleanliness of the office space and supplies
- Supply inventory and reporting
- Making outbound phone calls to clients to provide timely follow-ups and maintain positive client relations
- I started off as a cleaning technician and after years in the field, soon became front desk/administrative assistant
- During my time as a technician my daily objective included but was not limited to:
- Cleaning residential homes from top to bottom
- Mopping floors on hands and knees to ensure cleanliness and reduce the use of dirty water and mops
- Cleaning bathrooms and kitchens with profound detail
- EXTRAS- ovens, refrigerators, windows, making beds and the occasional organization of children’s rooms
Education
Graduate - Massage Therapy
Berks Technical Institute
06-2014
High School Diploma -
Reading Senior High School
06-2013
Skills
- Mature and responsible attitude
- Ability to quickly learn and adapt to new computer systems and company processes
- Excellent communication skills
- Teamwork
- Adaptability
- Customer Service
- Client Concerns
- Problem solving
- Strategical thinking
- Strong work ethic
- Membership renewals
- Payment acceptance
- Calendar management
- Service recommendations
- Customer support
- Account updating
- Inter-departmental collaboration
- Schedule management
- Complaint handling
- Account updates
- Organization
- Customer relationship management
References
- Kiara Palmatier, Dispatch Supervisor, Christian HVAC, 484-945-3935
- Brian Pletz, Operations Manager, Christian HVAC, 484-614-7479
Timeline
Dispatch/Service representative
Christian HVAC
08.2022 - Current
Customer Service Representative
CHRISTIAN HVAC
06.2022 - 08.2022
Front Desk/Administrative Assistant
MERRY MAIDS
04.2018 - 06.2022
Graduate - Massage Therapy
Berks Technical Institute
High School Diploma -
Reading Senior High School