Kaila Graham
Midland,TX
Summary
Motivated and detail oriented individual with strong organizational and time management skills. Seeking an Office Coordinator position to leverage me experience in event coordination and executive assisting to ensure seamless office operations and contribute to the growth of the company. Authorized to work in the US for any employer Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Agape Counseling Services of West Texas
09.2020 - 04.2025
- Manage schedules, organize office functions, and oversee daily operations of office with employees
- Hired, trained, and on-boarded new employees, providing initial support to staff
- Prepared daily, weekly, and monthly reports, and updated calendar appointments
- Performed basic accounting functions, including Payroll, PTO, cash reconciliations, and deposits
- Answered, screened and redirected an average of 40 telephone calls with professionalism and efficacy
- Developed new office procedural guidelines for staff
- Verified insurance, entered EOB's, collected payments as needed.
Counselor Aide
Four Winds Recovery Center, Inc
06.2018 - 08.2020
- Monitored and observed clients for behaviors, redirected and coached clients for infractions, and assisted counselors in showing clients a different way to live life in recovery
- Facilitated informational groups
- Assisted with disbursement of medication and monitored clients who take medication
- Helped to facilitate groups with licensed staff under their direction and observation
- Have a thorough understanding of addiction and addiction recovery
- Wrote 50 DAP notes on clients after each shift.
- Supported 10 Clinicians in therapeutic groups
Customer Service Representative - Insurance Claims
Techna Glass
01.2012 - 01.2015
- Contact customers and handle insurance claims
- Answer phone calls, data information and input, customer and facility communication
- Take orders, cancel accounts, and get details of claims.
Assistant Manager
Kent Kwik
01.2010 - 01.2012
- Monitoring compliance with company policy and procedures.
- Handled all cash deposits
- Managed approximately 15 to 20 employees
Office Manager
Mobergs Oil & Gas
01.2008 - 01.2010
- Oversaw office operations
- Implemented Quick Books software
- Utilized basic office and administrative duties.
Education
GENERAL EDUCATION DEGREE -
SAN JUAN COLLEGE
01.2017
Skills
- QuickBooks
- Office Management (4 years)
- Accounts Payable
- Billing
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
Certification
Driver's License
Personal Information
Title: Office Manager
Timeline
Office Manager
Agape Counseling Services of West Texas
09.2020 - 04.2025
Counselor Aide
Four Winds Recovery Center, Inc
06.2018 - 08.2020
Customer Service Representative - Insurance Claims
Techna Glass
01.2012 - 01.2015
Assistant Manager
Kent Kwik
01.2010 - 01.2012
Office Manager
Mobergs Oil & Gas
01.2008 - 01.2010
GENERAL EDUCATION DEGREE -
SAN JUAN COLLEGE
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