Summary
Overview
Work History
Education
Skills
Timeline
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Kaila Harrell

Customer Experience
Merced,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of post-secondary education
6
6
years of professional experience

Work History

Warehouse Associate

Amazon
Tracy, CA
10.2019 - 06.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Worked safely around moving machinery.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Operations Manager

Allied Universal Security Services
Walnut Creek, CA
01.2019 - 04.2020
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.

Patrol Supervisor

Allied Universal Security Services
Walnut Creek, CA
01.2018 - 01.2019
  • Investigated reports of suspicious activities.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Inspected officers and vehicles to identify and correct any unprofessional appearances.
  • Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
  • Managed shift schedules, including granting or denying leave requests and obtaining coverage for shortages.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.

Mail Courier

United States Post Office
Berkeley, CA
08.2016 - 01.2018
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.

Sales Associate

Metro PCS
Emeryville, CA
01.2015 - 08.2016
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared large cash deposits with zero discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Provided warranty information to customers purchasing covered items and services.
  • Operated POS terminals and cash drawer balancing.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

High School Diploma -

Berkeley High School
Berkeley, CA
08.2005 - 06.2009

Associate of Arts - Criminal Justice

Heald College - Central Administrative Office
Walnut Creek, CA
07.2009 - 11.2011

Bachelor of Arts - Criminal Justice Administration

University of Phoenix
Tempe, AZ
07.2021 - Current

Skills

POS terminal operation

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Timeline

Bachelor of Arts - Criminal Justice Administration

University of Phoenix
07.2021 - Current

Warehouse Associate

Amazon
10.2019 - 06.2020

Operations Manager

Allied Universal Security Services
01.2019 - 04.2020

Patrol Supervisor

Allied Universal Security Services
01.2018 - 01.2019

Mail Courier

United States Post Office
08.2016 - 01.2018

Sales Associate

Metro PCS
01.2015 - 08.2016

Associate of Arts - Criminal Justice

Heald College - Central Administrative Office
07.2009 - 11.2011

High School Diploma -

Berkeley High School
08.2005 - 06.2009

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