Kaila Heller
Germansville,PA
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages specimen and data expertise to manage job functions. Excellent communicator with focus on results.
Overview
14
14
years of professional experience
Work History
Laboratory Assistant
Health Network Laboratories
Allentown, PA
12.2019 - Current
- Communicated problem situations to clients in a professional, courteous manner
- Maintained up-to-date knowledge of all departmental processes/procedures based on CLIA requirements for specimen collection, processing, and handling and fulfilled daily job duties of department
- Requisitioned orders for accurate result reporting to clients and physicians
Store Manager
G.H. Bass & Co
Bethlehem, United States, United States
12.2018 - 11.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Assistant Manager
Wilsons Leather
Bethlehem, United States, United States
09.2017 - 12.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Assistant Manager
Aldo, ALDO
Whitehall, United States, United States
07.2015 - 09.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervisor
Bath & Body Works
Whitehall, United States, United States
12.2012 - 07.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Performed annual evaluations and reviews for large staff of employees.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Education
High School Diploma -
Emmaus High School
2014
Skills
- Contributing Team Player
- Leadership Skills
- Spreadsheet Data Tracking
- Marketing
- New Staff Training
- Verbal and Written Communication
Timeline
Laboratory Assistant
Health Network Laboratories
12.2019 - Current
Store Manager
G.H. Bass & Co
12.2018 - 11.2019
Assistant Manager
Wilsons Leather
09.2017 - 12.2018
Assistant Manager
Aldo, ALDO
07.2015 - 09.2017
Supervisor
Bath & Body Works
12.2012 - 07.2015
High School Diploma -
Emmaus High School