Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kaila Honea

Casa Grande,AZ

Summary

Operations professional with 7 years of experience in regulated environments, specializing in data accuracy and compliance. Demonstrated expertise in troubleshooting, coordinating with stakeholders, and managing schedules and workflows. Proven track record of ensuring adherence to established procedures and standards. Aiming to leverage skills in a Payroll Support Representative role within a client-focused service environment.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Arizona Autism
Gilbert, AZ
11.2024 - Current
  • Provided ongoing client facing support to ensure schedules and service plans were followed accurately and consistently.
  • Coordinated between internal team members, supervisors, as well as external stakeholders (client family members) to resolve issues and maintain alignment with set goals.
  • Collaborated with teams to create individualized care plans for clients, analyzed and adjusted routines to best meet client goals.
  • Recorded and maintained data compliance and confidentiality using multiple modes of communication to promote audit readiness.
  • Communicated necessary updates and changes in routines to be approved by team members.
  • Created thriving relationships with team members and clients.

Direct Support Provider I

Arizona Care Providers
Phoenix, AZ
05.2019 - 11.2024

Crew Member

Wendy’s
Tucson, AZ
01.2021 - 01.2023
  • Provided excellent customer service in a high volume inbound environment.
  • Followed standardized procedures to ensure quality and efficiency.
  • Escalated appropriate issues to the supervisor in charge.
  • Coordinated with team members to ensure a smooth service.
  • Maintained compliance with food safety and operational policy

Education

Associate of Art - Liberal Studies, AA

Central Arizona College
Coolidge, AZ
12.2024

Skills

  • Foundational payroll knowledge (academic)
  • Client support & issue resolution
  • Documentation accuracy & data compliance
  • Process adherence & workflow coordination
  • Stakeholder communication (internal & external)
  • Research & problem analysis
  • Confidential information handling
  • Schedule & task management
  • Escalation & cross-team collaboration
  • Familiarity with financial record accuracy

Affiliations

Volunteer, Seeds of Hope Casa Grande, Community Hot Lunch Program

Timeline

Direct Support Professional

Arizona Autism
11.2024 - Current

Crew Member

Wendy’s
01.2021 - 01.2023

Direct Support Provider I

Arizona Care Providers
05.2019 - 11.2024

Associate of Art - Liberal Studies, AA

Central Arizona College
Kaila Honea