Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaila Lanfair

Wolcott,CT

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and many years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Operator

Lanfairs Lawn Care
06.2013 - Current
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Maintained grounds by trimming, weeding, and general clean-up.
    • Performed planting, watering, mulching, and edging of lawns.
    • Removed weeds, hazards, and debris from common pathways to improve usability.
    • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
    • Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
    • Utilized power tools and landscaping machines to maintain outdoor areas.

Sales Associate/Food Service Leader

Cumberland Farms
01.2016 - 06.2023
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Planned and researched menus to maintain good variety.
  • Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
  • Interacted with high rate of customers per day regarding inquiries and complaints, resulting many positive customer feedback.
  • Supervised and trained personnel in high-quality operations.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Pizza Maker/Pizza Delivery Driver

Five Guys Flipping Pies
03.2014 - 05.2016
    • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
    • Verified orders prior to completing deliveries to avoid customer complaints.
    • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
    • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
    • Maintained organized, safe and clean work areas and complied with company safety and security standards.
    • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
    • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
    • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
    • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.

Cashier

North End Liquor
01.2013 - 12.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash,and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

River Valley Tech
Springfield, VT
2010

High School Diploma -

Lyndon Institute
Lyndonville, VT
2009

Skills

  • Project Deadlines
  • Adaptable and Flexible
  • Project Design
  • Work Organization and Prioritization
  • Workflow Efficiency
  • Team Goals
  • Team Leader
  • Team Collaboration and Cooperation
  • Management Team Leadership
  • Staff Training
  • POS Systems
  • Product Knowledge
  • Delegating Assignments and Tasks
  • Customer Relationship Management
  • Guest Services
  • Merchandise Orders and Exchanges

Certification

  • ServSafe: Food Protection Manager Certification - Issued 2/21/23 Expires 2/21/28

Timeline

Sales Associate/Food Service Leader

Cumberland Farms
01.2016 - 06.2023

Pizza Maker/Pizza Delivery Driver

Five Guys Flipping Pies
03.2014 - 05.2016

Owner/Operator

Lanfairs Lawn Care
06.2013 - Current

Cashier

North End Liquor
01.2013 - 12.2014

High School Diploma -

River Valley Tech

High School Diploma -

Lyndon Institute

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Kaila Lanfair