Motivated business professional with a Bachelor's in Supervision and Management and certifications in data analytics and insurance, seeking admission to the Master of Science in Finance program to further develop quantitative, strategic, and financial decision-making skills. Passionate about leveraging data and finance to drive business solutions and long-term value.
• Trained new and existing team members on policy systems, customer retention techniques, and internal procedures
• Provided detailed support to clients, analyzing insurance needs and recommending policy changes
• Reviewed forms and documentation for compliance and accuracy
• Contributed to internal process improvements by analyzing customer inquiries and suggesting procedural changes
• Collaborated cross-functionally to improve customer satisfaction and retention outcomes
• Delivered front-line support and maintained high customer satisfaction ratings
Financial Literacy Analytical Thinking Business Operations
Microsoft Excel (PivotTables, VLOOKUP), Word, PowerPoint
Data Analysis Customer Insight Basic knowledge of XML
Communication Team Training Time Management
Diversity & Inclusion Advocate
Google Data Analytics Professional Certificate – May 2024
HR Certification Institute
Personal Lines Insurance Producer License – January 2021