Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaila Levy

Summary

Motivated business professional with a Bachelor's in Supervision and Management and certifications in data analytics and insurance, seeking admission to the Master of Science in Finance program to further develop quantitative, strategic, and financial decision-making skills. Passionate about leveraging data and finance to drive business solutions and long-term value.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

— Ops Process Support & Retention

LIBERTY MUTUAL INSURANCE COMPANY
12.2020 - Current

• Trained new and existing team members on policy systems, customer retention techniques, and internal procedures
• Provided detailed support to clients, analyzing insurance needs and recommending policy changes
• Reviewed forms and documentation for compliance and accuracy
• Contributed to internal process improvements by analyzing customer inquiries and suggesting procedural changes
• Collaborated cross-functionally to improve customer satisfaction and retention outcomes

Verification Specialist

Universal Background Screening
2017 - 2018
  • Verified background information and ensured regulatory compliance
  • Maintained accurate records and improved turnaround time by 15% through process efficiencies
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.

Temporary Authorization Appointing Representative

Health Net Federal Services
2017 - 2018
  • Processed healthcare documents and assisted in resolving authorization delays

Customer Service Associate

Walmart Stores
2013 - 2016

• Delivered front-line support and maintained high customer satisfaction ratings

Education

Bachelor of Science - Supervision And Management, Organizational Admin

Pasco-Hernando State
Florida
12-2018

Skills

    Financial Literacy Analytical Thinking Business Operations
    Microsoft Excel (PivotTables, VLOOKUP), Word, PowerPoint
    Data Analysis Customer Insight Basic knowledge of XML
    Communication Team Training Time Management
    Diversity & Inclusion Advocate

Certification

Google Data Analytics Professional Certificate – May 2024

  • Projects: Water Quality personal project

HR Certification Institute

  • Associate Professional in Human Resources (aPHR), 2019

Personal Lines Insurance Producer License – January 2021

Timeline

— Ops Process Support & Retention

LIBERTY MUTUAL INSURANCE COMPANY
12.2020 - Current

Verification Specialist

Universal Background Screening
2017 - 2018

Temporary Authorization Appointing Representative

Health Net Federal Services
2017 - 2018

Customer Service Associate

Walmart Stores
2013 - 2016

Bachelor of Science - Supervision And Management, Organizational Admin

Pasco-Hernando State