Kaila McCready
Danbury,CT
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
LaQuinta Inn & Suits
09.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Child Care Provider
Private
02.2021 - 09.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Patient Care Technician
Brookside
01.2021 - 07.2021
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in regular training programs to stay updated on best practices within the industry for high-quality care provision.
- Contributed to efficient mealtime processes by assisting with feeding tasks or providing adaptive equipment as needed for independent eating experiences.
- Managed challenging behaviors exhibited by some residents with patience, empathy, and appropriate interventions to maintain safety and dignity for all involved parties.
- Administered medications accurately under the supervision of a Registered Nurse, contributing to effective treatment plans.
Front Desk Receptionist
Danbury Ice Arena
10.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Fuel Station Attendant
Wheels
05.2019 - 07.2020
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
Hospitality Specialist
Outback Steakhouse
03.2018 - 08.2018
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Line Cook
Ridgewood Country Club
06.2016 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
Education
High School Diploma -
Danbury High School
Danbury, CT06-2015
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Staff supervision
- Staff training and development
- VIP guest relations
- Cash control
- Staff development
- Conflict management
- Complaint management
- Issue resolution
- Financial records oversight
- Budgeting and finance
- Documentation and reporting
Timeline
Front Desk Supervisor
LaQuinta Inn & Suits
09.2022 - Current
Child Care Provider
Private
02.2021 - 09.2022
Patient Care Technician
Brookside
01.2021 - 07.2021
Front Desk Receptionist
Danbury Ice Arena
10.2020 - 03.2021
Fuel Station Attendant
Wheels
05.2019 - 07.2020
Hospitality Specialist
Outback Steakhouse
03.2018 - 08.2018
Line Cook
Ridgewood Country Club
06.2016 - 01.2018
High School Diploma -
Danbury High School
Similar Profiles
Ross AlvarezRoss Alvarez
Front Desk Night Auditor at LaQuinta Inn & SuitsFront Desk Night Auditor at LaQuinta Inn & Suits
Tina WhittleTina Whittle
Front Desk Agent at LaQuinta Inn & SuitsFront Desk Agent at LaQuinta Inn & Suits
Jaelyn ByrdJaelyn Byrd
Hotel Front Desk Agent at LaQuinta Inn & SuitsHotel Front Desk Agent at LaQuinta Inn & Suits