Kaila Moon
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and staff recruitment. Proactive, goal-oriented and adaptable to changing markets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
LaborMax Staffing
05.2021 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Increased candidate pool by actively sourcing and recruiting qualified professionals through various channels.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Placed sales calls and handled sales for incoming customer calls.
- Handled payroll duties with precision, ensuring timely payments for all employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Prepared and processed payroll documents and forms for more than 100 employees.
Sales Development Representative
Bob's Janitorial Service
09.2019 - 05.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Improved product knowledge by attending industry events, participating in webinars, and staying current on relevant trends.
- Contributed to the overall success of the organization by supporting other departments with financial analysis, forecasting, and budgetary input as needed.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
- Managed inventory of janitorial equipment, ensuring adequate stock levels were maintained while minimizing costs associated with excess inventory storage or disposal fees.
Branch Manager
LaborMax Staffing
10.2016 - 09.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Direct Support Professional
Quest Services
01.2014 - 12.2016
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Account Manager
JM Staffing
11.2012 - 01.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Prepared and processed payroll documents and forms for more than 100 employees.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
Education
High School Diploma -
Holton High School
Holton, KSSkills
- Payroll
- Business Development
- Sales Expertise
- Training and Development
- Accounts Receivable
- Marketing
- Accounts Payable
- Staff Recruiting
Certification
- OSHA 10-Hour
- OSHA 30-Hour
Timeline
Assistant Branch Manager
LaborMax Staffing
05.2021 - Current
Sales Development Representative
Bob's Janitorial Service
09.2019 - 05.2021
Branch Manager
LaborMax Staffing
10.2016 - 09.2019
Direct Support Professional
Quest Services
01.2014 - 12.2016
Account Manager
JM Staffing
11.2012 - 01.2014
High School Diploma -
Holton High School
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