Summary
Overview
Work History
Education
Skills
Timeline
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Kai'la Moore

Thomaston,GA

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

Garden Associate

Home Depot
Thomaston, GA
08.2023 - Current
  • Researched new product lines to determine their suitability for sale in our store's garden section.
  • Resolved customer complaints promptly and professionally.
  • Assisted other departments when needed with tasks related to landscaping projects around the store premises.
  • Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
  • Cultivated and maintained garden displays throughout the store.
  • Participated in seasonal promotions by setting up special displays within the store's garden area.
  • Documented inventory counts and reports to supervisor to identify shrink and damages.
  • Watered and pruned plants according to specific needs for plant type.

Shift Leader

Wallgreens
Thomaston, GA
10.2015 - 02.2024
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Checked orders for quality and completeness.

Barista

Kroger
Douglasville, GA
09.2022 - 09.2023
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ground beans for espresso shots according to individual customer specifications.
  • Operated cash registers to process customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Sales Associate

Barry university Bookstore
Miami Beach, FL
09.2013 - 09.2018
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Corroborating with university staff to ensure proper class merchandise for students.

Education

Bachelor of Science - Psychology

Barry University
Miami, FL
05-2016

Skills

  • Adaptability
  • Task Prioritization
  • Team Collaboration
  • Problem-Solving
  • Positive Customer Engagement
  • Time Management
  • Exceeding Customer Expectations
  • Professional Demeanor
  • Analytical Skills
  • Multitasking
  • Store Organization
  • conflict resolution

Timeline

Garden Associate

Home Depot
08.2023 - Current

Barista

Kroger
09.2022 - 09.2023

Shift Leader

Wallgreens
10.2015 - 02.2024

Sales Associate

Barry university Bookstore
09.2013 - 09.2018

Bachelor of Science - Psychology

Barry University

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Kai'la Moore