Microsoft Office
Kaila Norris
Sales Consultant
San Diego,CA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Snap On Tools Franchise
San Diego, CA
04.2021 - 09.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Developed and delivered engaging sales presentations to convey product benefits.
- Mapped current business and operational processes and recommended areas for improvement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
Client Success Manager
Digital Media Solutions
San Diego, CA
11.2019 - 04.2021
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Customer Service Representative
Geico
San Diego, CA
10.2016 - 11.2019
- Provided primary customer support to internal and external customers.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Steele Canyon High School
Skills
Problem-solving skills
Software
Saleforce CRM
Zoom
Google Teams
Timeline
Sales Consultant
Snap On Tools Franchise
04.2021 - 09.2022
Client Success Manager
Digital Media Solutions
11.2019 - 04.2021
Customer Service Representative
Geico
10.2016 - 11.2019
High School Diploma -
Steele Canyon High School
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