Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Oates

Houston

Summary

Experienced hospitality professional with over 6 years in customer-facing roles, including beverage service, sales, and fast-paced environments. Proficient in multitasking, upselling, and fostering positive guest interactions. Eager to contribute energy, professionalism, and a collaborative approach to a bartending or serving role.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
09.2024 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Server-bartender

TGI Fridays
07.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Field Technician

Orkin Pest Control
10.2022 - 06.2023
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.

Education

High School Diploma -

Lincoln Highschool
Stockton, CA
05.2020

Skills

    Bartending & Beverage Service (alcoholic/non-alcoholic)

    Customer Engagement & Retention

    Table Service & Guest Relations

    POS Systems & Cash Handling

    Upselling & Product Recommendations

    Multitasking in High-Volume Settings

    Cleanliness & Health Code Compliance

    Time management

    Phone etiquette

    Accuracy

Timeline

Barista

Starbucks
09.2024 - 04.2025

Server-bartender

TGI Fridays
07.2023 - 11.2023

Field Technician

Orkin Pest Control
10.2022 - 06.2023

High School Diploma -

Lincoln Highschool

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