Kaila O'Neil
Port Orchard,Washington
Summary
Experienced advocate and manager with a strong background in crisis intervention and case management. Applied trauma-informed care and data analysis to effectively support survivors, leading to significant progress in client recovery. Skilled in public speaking and active listening, facilitating successful team collaboration and client advocacy. Detail-oriented professional with extensive knowledge of case work, community outreach, and counseling. Seeking to utilize abilities in the role of Correctional Treatment Specialist (Special Population Program Coordinator) at Feral Bureau of Prisons.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Officer
Federal Bureau Of Prisons
08.2024 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Provided assistance and guidance to inmates regarding daily activities.
- Administered drug tests to inmates.
- Supervised inmates during meals, recreation and other activities.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Conducted security checks of inmates and living areas.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Interviewed inmates to obtain information and evidence.
Family Advocate
Kitsap Community Resources
05.2023 - 05.2024
- Researched community resources available to assist families in achieving self-sufficiency
- Collaborated with other agencies to ensure clients received appropriate services
- Facilitated workshops on topics such as parenting skills, financial literacy, and job readiness
- Provided case management services to families and individuals in need of social, educational, or economic resources
- Ensured all client information was handled confidentially in accordance with HIPAA regulations
- Maintained detailed client records including assessments, progress notes, evaluations, and reports
- Identified potential issues of abuse or neglect among families served by programs
- Employed problem-solving techniques when faced with challenging situations involving clients
- Established positive relationships with local schools, healthcare providers, law enforcement personnel, employers
- Assisted clients in navigating the process of applying for public benefits such as SNAP and TANF
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply
- Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty
- Provided support in such areas as grief, stress, and chemical dependency
- Addressed legal issues, such as child abuse and discipline, assisting with hearings, and providing testimony to inform custody arrangements
- Determined clients' eligibility for financial assistance
- Attended professional training and workshops regularly to stay up to date on best practices
- Demonstrated excellent communication skills when interacting with clients from diverse backgrounds
- Engaged with clients through active listening to understand their unique needs and challenges
- Created monthly newsletters informing families about upcoming events and opportunities
- Organized recreational activities for youth participants that promoted healthy development
- Maintained case history records and prepared reports
- Provided, found, and arranged for support services, such as childcare, homemaker service, prenatal care, substance abuse treatment, job training, counseling, and parenting classes to prevent more serious problems from developing.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Sexual Assault Victim Advocate
Kitsap Sexual Assault Center
11.2022 - 05.2023
- Maintained accurate records on client progress in accordance with agency policies
- Assisted in coordination of medical care, legal advocacy services, and other resources for survivors of sexual assault
- Provided emotional support and crisis counseling to survivors of sexual assault
- Responded promptly and effectively to crisis calls from victims or their families
- Established rapport with clients through active listening techniques
- Researched relevant laws related to victims' rights in order to provide informed advice
- Participated in weekly team meetings to discuss cases and review best practices for working with survivors of sexual assault
- Attended training and workshops on topics such as trauma-informed care, victim empowerment, and cultural sensitivity
- Coordinated follow-up services such as mental health treatment or substance abuse counseling for survivors of sexual assault
- Advocated on behalf of victims at court hearings or other proceedings as needed
- Drafted reports detailing client progress towards achieving goals outlined in treatment plans
- Developed and implemented comprehensive case management plan for clients
- Monitored safety plans developed by clients to ensure their physical safety during times of crisis
- Worked closely with law enforcement personnel throughout investigations processes
- Encouraged clients to develop healthy coping mechanisms for dealing with trauma-related issues
- Collected information about individuals and clients, using interviews, case histories, observational techniques, and other assessment methods
- Referred clients to other specialists, institutions, and support services as necessary
- Obtained and studied medical, psychological, social, and family histories by interviewing individuals, couples, and families, and reviewing records
- Supervised and trained interns, clinicians in training and other counselors
- Conducted assessments of patients' risk for harm to self or others
- Provided consulting services ranging across educational programs, outreach programs, and prevention talks to schools, social service agencies, businesses, and public.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Provided comprehensive assessment, goal setting and service plans.
- Attended interagency meetings and networked to create community partnerships.
- Liaised with members of justice system on behalf of client.
- Accompanied clients to court to clarify processes and procedures.
- Spearheaded awareness through public speaking to community and business groups.
- Collected statistical data and updated documentation to maintain client records.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Wrote reports on clients and maintained required paperwork.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
Restaurant Manager
Family Pancake House
06.2005 - 02.2020
- Maintained high level of customer service by addressing patron complaints promptly and professionally
- Monitored cash handling procedures to accurately charge customers
- Recruited, trained, evaluated, scheduled, and supervised all restaurant personnel
- Implemented corrective actions for issues, continuously improving service results
- Monitored alcohol beverage service in compliance with local laws
- Facilitated regular meetings with staff members to discuss progress towards goals
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Defined and updated restaurant policies and procedures
- Performed daily inspections of facility to ensure cleanliness standards were met
- Monitored compliance with health and fire regulations to reduce risk
- Monitored employee and patron activities to enforce liquor regulations
- Scheduled staff hours and allocated resources to maximize team member performance
- Investigated and resolved complaints regarding food quality and service
- Kept accurate records in compliance with sanitation and food service requirements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Holistic Health
Southwest Institute of Healing Arts
Tempe, AZ2020
Skills
- Data analysis
- Public speaking
- Crisis intervention
- Case management
- Group facilitation
- Trauma-informed care
- Conflict resolution
- Multicultural competence
- Active listening
- Report Writing
- Documentation And Reporting
- Team Collaboration
- Suicide Prevention
- Therapy and Counseling Referrals
- Psychology Referrals
- Written communication
- Oral communication
- Community Relations
Certification
- BSAAT Child and Family Partners Certificate
- First Aid/CPR Mandate Reporter and Reporting Child Abuse Certification
- Head Trauma Abuse Certification
- Families Experiencing Homelessness Certification
- Medication Management Certification
- Diabetes Certification
- Developing Anti-Biased and Anti-Racist Approach Certification
- Adult Learning Principles for Designing and Facilitating Certification
- Electronic Attendance Training Certification
- Early Learning Childcare 1 Certificate
- Early Learning Childcare 2 Certificate
- OVC TTAC Victims of Crime Training
- OVC TTAC Sexual Assault Training
References
- RICK RANSIER, Restaurant Owner, (360) 620-8955
- SAMANTHA SMITH, Owner, (360) 271-0137
- JENNIFER JOY, Supervisory Nurse, (360) 981-2110
Timeline
Correctional Officer
Federal Bureau Of Prisons
08.2024 - Current
Family Advocate
Kitsap Community Resources
05.2023 - 05.2024
Sexual Assault Victim Advocate
Kitsap Sexual Assault Center
11.2022 - 05.2023
Restaurant Manager
Family Pancake House
06.2005 - 02.2020
No Degree - Holistic Health
Southwest Institute of Healing Arts
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