Kaila Paulsen
CRYSTAL LAKE
Summary
Assistant Manager with over a decade of experience in enhancing operational efficiency and customer satisfaction across retail environments. Demonstrates expertise in data analysis, inventory management, and team leadership, leading to significant improvements in sales and customer retention. Committed to fostering a collaborative and customer-centric culture, leveraging skills in conflict resolution and customer engagement to drive business success.
Overview
11
11
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
Health Extension
Hauppauge, NY
04.2024 - Current
- Mentored junior team members, fostering a collaborative environment focused on professional development.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
ASSISTANT STORE MANAGER
Walgreens
Fox River Grove, IL
03.2020 - Current
- Led daily operations to enhance store efficiency, resulting in noticeable gains in customer satisfaction and streamlined workflow.
- Analyzed inventory data to optimize stock levels, minimizing excess and ensuring product availability for customers.
- Coordinated team schedules and training initiatives, fostering a supportive environment that improved employee performance and morale.
- Maintained accurate financial records and performed daily reconciliations, ensuring compliance with corporate guidelines and reducing discrepancies.
- Implemented promotional strategies that boosted monthly sales, driving substantial improvements in overall store performance.
- Fostered a customer-centric culture by training staff on service excellence, leading to marked gains in repeat customer visits.
ASSISTANT GENERAL MANAGER
Bakers Square
Niles, IL
07.2015 - 03.2020
- Streamlined daily operations, enhancing service efficiency, and achieving noticeable improvements in customer satisfaction ratings.
- Coordinated staff training programs, fostering teamwork and significantly reducing employee turnover rates.
- Implemented a new inventory management system, reducing food waste and optimizing stock levels for better cost control.
- Analyzed sales data to identify trends, enabling targeted marketing strategies that drove substantial growth in sales.
- Promoted a positive work environment, encouraging open communication and collaboration among team members.
- Enhanced service protocols, leading to measurable improvements in order accuracy and customer feedback scores.
Education
Associate of Arts - Health Information Management
Oakton Community College
Skokie02-2027
Skills
- Data Analysis (Experienced)
- Conflict Resolution (Expert)
- Inventory Management (Expert)
- Customer Engagement (Expert)
- Team Leadership (Expert)
- Account Management (Expert)
Timeline
SENIOR ACCOUNT MANAGER
Health Extension
04.2024 - Current
ASSISTANT STORE MANAGER
Walgreens
03.2020 - Current
ASSISTANT GENERAL MANAGER
Bakers Square
07.2015 - 03.2020
Associate of Arts - Health Information Management
Oakton Community College