Summary
Work History
Education
Skills
Timeline
Dancer
Dancer
Overview
Receptionist

Kaila Snell

Middletown,CT

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated and hard working with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Reliable employee seeking any position. Offering excellent communication and good judgment.

Work History

Receptionist

Benchmark Senior Living
Middletown , CT
10.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answer as many as 40 calls during my shift

Lead Server

HarborChase
South Windsor, CT
06.2021 - 07.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Prepared specialty desserts for customers for special occasions.
  • Served as many as 35 residents not including families
  • Overseen 35 residents on assisted living and 22 residents in memory care

Server

Benchmark Senior Living
Middletown , CT
10.2018 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Served up to 15 residents at a time

Court Monitor

Launch Trampoline Park
Hartford, CT
03.2018 - 05.2018
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Monitored treatment of victims with focus on safety.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Oversaw up to 50 jumpers on court

Birthday Party Host

Launch Trampoline Park
Hartford, CT
03.2018 - 05.2018
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Delighted young guests with special activities and events such as inflatables and balloon animals.
  • Maintained party areas during busy events for as many as 25 guests.
  • Maintained party areas during busy events for as many as 25 guests.
  • Planned parties according to customer specifications.
  • Decorated and set tables in accordance with party themes and age groups.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Directed guests to correct areas for eating, dancing and other services.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Cashier

Dunkin' Donuts
Portland, CT
01.2018 - 04.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $250 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

Master of Science - Criminal Justice

Johnson & Wales University
Providence, RI
05.2025

High School Diploma -

Middletown High School
Middletown, CT
06.2019

Skills

  • Customer Service
  • Greet Guests
  • Call Answering and Routing
  • Positive Attitude and Energetic

Timeline

Lead Server

HarborChase
06.2021 - 07.2022

Receptionist

Benchmark Senior Living
10.2018 - Current

Server

Benchmark Senior Living
10.2018 - 05.2021

Court Monitor

Launch Trampoline Park
03.2018 - 05.2018

Birthday Party Host

Launch Trampoline Park
03.2018 - 05.2018

Cashier

Dunkin' Donuts
01.2018 - 04.2018

Master of Science - Criminal Justice

Johnson & Wales University

High School Diploma -

Middletown High School

Dancer

I have been a dancer since I was at least 6 or 7 in liturgical, hip hop and majorette. When I reached high school I started cheerleading to try something a little different and enjoyed it a lot because it just fit my personality.

Dancer

I have been a dancer since I was at least 6 or 7 in liturgical, hip hop and majorette. When I reached high school I started cheerleading to try something a little different and enjoyed it a lot because it just fit my personality.

Overview

8
8
years of professional experience

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Kaila Snell