Dedicated, communicative, and proactive healthcare professional with seasoned experience in patient care and medical terminology. Utilizes background in customer service and health care to communicate, educate, and care for diverse patient demographics within the hospital. Provides specific care to accommodate individual patient’s needs. Consults with nurses on care plans to provide the best care and experience for patients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Technician
University of Michigan Health West
2019 - Current
Assisted patients with activities involved in daily life and provided comfort and care. Kept up with patient hygiene along with performing the indwelling of urinary catheters, changing dressings, and providing ileostomy/colostomy care.
Recorded accurate notes and data for each patient on their elimination input and output. Assisted the RN in tube clearing/emptying drains when specified. Collected samples of several different bodily fluids for lab testing. Tested urine for specific readings, strained for kidney stones, and tested blood glucose levels.
Performed vitals testing for each patient. Documenting accurate data for at the beginning and end of each shift as directed by the RN. Assisted in the application of several different equipment and supplies and kept up with the sanitation and infection control of each patient.
Maintained clean and safe environment to promote patient safety and comfort.
Upheld infection control and prevention policies across different patient-facing areas.
Communicated effectively using the proper medical terminology and documentation necessary.
Assisted with providing the patient with comfort. This entailed making the beds of unoccupied rooms, assisting nurses with making occupied beds, turning patients in bed, and transferring patients to and from their beds to chairs, wheelchairs, sideboards, etc.
Patient Safety Companion
University of Michigan Health West
2019 - 2020
Continuously monitoring patients and reporting on their behavior and comfort. Note any changes or problems/difficulties and report to the nursing staff. Kept an extensive eye for anything that could be unsafe to the patient.
Assisted the nurses in hygiene of the patient along with elimination needs. Provided patients with bed pans, emptied urinals, and notified/documented nurses on increased fall patients who need bedside commodes. Prevented the spread of infection by passing clean linen and provided cleansing when necessary.
Provided thorough documentation to nurses and communicated effectively with the proper terminology and data.
Kept the patient comfortable while they were in care by talking with them and doing miscellaneous tasks they asked as long it wouldn’t result in a risk to the patients’ health and wellbeing.
Sales Associate
TJ Maxx, TJX Companies
2016 - 2018
Solved customer challenges by offering relevant products and services.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Provided support to customers who had questions and needed assistance. Provided customer service and operated cash registers. Assisted co-workers in making sure the sales floor and fitting rooms were clean and organized.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Nursing
Baker College of Nursing
Muskegon, MI
12-2025
High School Diploma -
Thornapple Kellogg Highschool
05-2018
Skills
Patient management experience
Medical terminology
Personalized Assessment
Team communication
Patient evaluation
Certification
CPR & AED certifications
References
Julie: Tj Maxx Manager
616-949-2166
Liz Irvine: Progressive care unit manager
616-617-4971
Jill Scholten: Center for restorative care unit charge nurse and CC