Kaila Tatum
Grand Prairie,TX
Summary
Customer service professional with extensive experience in patient support, mortgage assistance, and vendor communication. Expertise in resolving inquiries, updating records, and coordinating schedules. Demonstrates strong teamwork and problem-solving skills in fast-paced environments. Committed to embracing new challenges and mastering new skills independently.
Overview
8
8
years of professional experience
Work History
Amazon Associate
Amazon
Dallas, Texas
12.2023 - 06.2026
- Operated forklift to move pallets between dock, staging, and storage areas.
- Secured freight inside trailers using dock safety procedures and equipment.
- Loaded and unloaded dock trailers for inbound and outbound freight.
- Communicated with warehouse teams to coordinate dock flow and loading order.
- Followed company safety rules, forklift checks, and dock cleanup standards.
- Managed vendor communications and resolved order questions promptly.
- Coordinated purchase orders, invoices, and delivery schedules for employer operations.
- Tracked inventory needs and arranged product replenishment with suppliers.
- Maintained accurate vendor records, contact details, and payment information.
Customer Service Representative
Baylor Scott & White Medical Center
Grand Prairie, Texas
12.2021 - 12.2023
- Answered patient calls and resolved billing, scheduling, and coverage questions.
- Maintained accurate records of all customer interactions in the company database.
- Verified insurance details and updated patient records in medical systems.
- Coordinated appointments with clinical staff and external providers.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
Customer Service Representative
Mr.Cooper
Marshall, Texas
08.2019 - 11.2021
- Explained mortgage products, terms, and payment options to prospective customers.
- Resolved borrower questions and supported smooth mortgage application handling.
- Provided advice on the types of mortgages available based on customers' needs and preferences.
- Communicated with underwriters, processors, and borrowers about missing documentation.
- Entered borrower data into loan origination systems and updated records.
Inventory Management Clerk
Voertmans
Denton, Texas
12.2018 - 03.2019
- Monitored inventory levels for Voertmans bookstore stockroom and retail floor
- Received, unpacked, and shelved merchandise for sales readiness
- Updated inventory records using store tracking systems
- Inspected merchandise for damage, shortages, and incorrect labeling
Education
High School Diploma -
Marshall High School
Marshall, TX05-2018
Bachelor of Arts - Developmental Psychology
University of North Texas
Denton, TX10-2026
Skills
- Warehouse logistics
- Inventory assessment
- Logistics coordination
- Operational oversight
- Safety compliance
- Customer service
- Record management
- Team communication
- Problem-solving aptitude
- Adaptability and flexibility
- Patient intake
- Case management
- Mental health support
Timeline
Amazon Associate
Amazon
12.2023 - 06.2026
Customer Service Representative
Baylor Scott & White Medical Center
12.2021 - 12.2023
Customer Service Representative
Mr.Cooper
08.2019 - 11.2021
Inventory Management Clerk
Voertmans
12.2018 - 03.2019
High School Diploma -
Marshall High School
Bachelor of Arts - Developmental Psychology
University of North Texas