Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kaila Taylor

Dearborn,MI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Professional Cleaner

The Cleaning Authority
11.2023 - Current
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
  • Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
  • Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
  • Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
  • Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
  • Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
  • Maximized cleaning efficiency by using advanced equipment such as carpet extractors, floor buffers, and pressure washers to achieve impressive results.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

E-Commerce Personal Shopper

Whole Foods Market
03.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Self Employed

EssentialME (essentialmebutter.com)
07.2021 - Current
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Prepared annual budgets with controls to prevent overages.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Determined business plan, mission statement, and vision.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Fostered friendly, warm, and exceptional customer experience.
  • Cleansed, exfoliated and moisturized customer skin.
  • Explained benefits of skin care products to clients.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Utilized adhesive labels and other materials to package items.
  • Recorded product, packaging and order information on specified forms.
  • Completed all orders within established time frames to support timely deliveries.

Front Desk Manager

SugaringNYC
04.2022 - 02.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.

Sales Associate

Kirkland's Home Decor
10.2020 - 11.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Sales Associate

Home Goods
04.2019 - 10.2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 02.2019
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Monitored inventory and requisitioned low-stock items.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Pursing Associate In Applied Science - Interior Design

Henry Ford College
Dearborn, MI

Skills

  • Customer Service
  • Cash Register Operation
  • Excellent People Skills
  • Multitasking Strengths
  • Teamwork and Collaboration
  • Listening Skills
  • Verbal and Written Communication
  • POS System Operations
  • Strategic Planning
  • Hospitality and Accommodation
  • Sales and Marketing
  • Online Systems
  • Answering Customer Questions
  • Time Management
  • Telephone Skills
  • Reception Desk Management
  • Organization and Efficiency
  • Appointment Booking
  • Greet Visitors
  • Excellent Written and Verbal Communication
  • Goal-Driven
  • Product Knowledge
  • Payment Processing
  • Proficient in 2020 Kitchen & Design Software
  • Rendering
  • Digital drafting
  • Adobe Photoshop
  • Excellent attention to detail

Websites

Timeline

Professional Cleaner

The Cleaning Authority
11.2023 - Current

E-Commerce Personal Shopper

Whole Foods Market
03.2023 - Current

Front Desk Manager

SugaringNYC
04.2022 - 02.2023

Self Employed

EssentialME (essentialmebutter.com)
07.2021 - Current

Sales Associate

Kirkland's Home Decor
10.2020 - 11.2021

Sales Associate

Home Goods
04.2019 - 10.2020

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 02.2019

Pursing Associate In Applied Science - Interior Design

Henry Ford College

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Kaila Taylor