Kaila Taylor
Albany,NY
Summary
Experienced in both healthcare and financial roles, with hands-on knowledge in patient scheduling, insurance verification, and medical billing. Held various positions in a busy multi-physician practice, including Patient Access Representative, Pre-Certification Coordinator, and Medical Records/IT Support. Skilled in QuickBooks Online for bookkeeping and managing financial records. Known for being detail-oriented, providing excellent customer service, and adapting quickly to new systems to help streamline patient care.
Overview
4
4
years of professional experience
Work History
Remote Field Staff - WHQ Computer Department
Watchtower Bible and Tract Society
Wallkill, NY
11.2024 - Current
- Provide compassionate assistance when helping users with the general use of jw.org, JW Library, and its associated features
- Answer technical questions related to the functionality of both the public and private portions of the jw.org site
- Accurately record call details so information can be utilized for future calls.
- Promptly follow up on user issues to ensure that the issue was resolved, and communicate next steps as needed
- Assist Visually impaired and Blind team with communicating suggestions for site improvement to oversight.
Bookkeeper
United Profit Partners
Chicago, IL
09.2024 - 01.2025
- Utilized Quickbooks Online to manage client bookkeeping needs.
- Recorded and categorized financial transactions using QuickBooks Online.
- Reconciled bank and credit card accounts within QuickBooks to ensure accuracy.
- Assisted with monthly closing tasks in QuickBooks
- Maintained digital records and ensured all data was up-to-date and properly filed
Dental Receptionist
A.R Wynnykiw D.D.S
Loudonville, NY
09.2023 - 02.2024
- Reconciled daily payments to ensure all payments were accurately recorded
- Warmly greeted patients in a kind and friendly manner
- Guided patients through check in and check out process
- Coordinated daily office needs with dental staff
- Submitted insurance claims for reimbursement
- Communicated appointment changes, practice closings, and pre-appointment requirements to patients in a prompt manner
- Performed administrative duties including data entry, managing correspondence, between dental offices, and daily patient follow-up calls and reminders
- Ensured cleanliness and organization of office and waiting area
IT Helpdesk
Albany ENT and Allergy Services
Albany, NY
08.2022 - 07.2023
- Provided technical support to remote, in-office employees and patients in a timely and effective manner by providing 1:1 IT help
- Actively monitored patient portal software for optimal daily performance
- Replaced and set up computer monitors, keyboards, and PC's for employee use
- Played a crucial role in resolving network security issues that significantly impacted practice operations
Medical Records Clerk
Albany ENT and Allergy Services
Albany, NY
06.2022 - 07.2023
- Collaborated with attorneys and life insurance carriers to obtain payment for medical records costs associated with litigation, social security disability cases, and life insurance applications
- Prepared and sent medical records in response to physician, attorney and patient requests in a timely manner
- Handled incoming phone calls promptly and aided in smooth communication between patients and outside facilities
- Assisted team with handling outside referrals, and safeguarded patient privacy by adhering to HIPAA regulations
Pre-Certification Coordinator / AR Analyst Trainee
Albany ENT and Allergy Services
Albany, NY
11.2021 - 06.2022
- Input daily check and credit card payments into practice EHR system
- Ensured accuracy when inputting and posting daily charges in NEXTGEN EHR system
- Obtained patient insurance information and determined insurance coverage of allergy care services through use of payer websites, and direct communication with insurance companies
- Communicated with patients and explained insurance coverage of allergy care services
Patient Access Representative
Albany ENT and Allergy Services
Albany, NY
08.2021 - 11.2021
- Provided courteous and empathetic patient care when handling patient call flow, addressing patient concerns, and directing patients to other departments as needed.
- Utilized NEXTGEN software to schedule appointments, input accurate patient insurance information and demographics information into patient charts.
- Utilized LUMA software to manage the practice cancellation list and automated message system.
- Scan, fax and send referrals into the practice management system.
Education
Certificate -
School For Kingdom Evangelizers
Palm Coast FL04-2025
AAS - Health Information Management and Technology
Hudson Valley Community College
Troy, NY05.2021
Skills
- EHR Systems
- Medical Billing Procedures
- Medical Coding
- Medical Terminology
- Medical Records
- Referral coordination
- Patient and Compassionate Customer Service
References
References available upon request.
Timeline
Remote Field Staff - WHQ Computer Department
Watchtower Bible and Tract Society
11.2024 - Current
Bookkeeper
United Profit Partners
09.2024 - 01.2025
Dental Receptionist
A.R Wynnykiw D.D.S
09.2023 - 02.2024
IT Helpdesk
Albany ENT and Allergy Services
08.2022 - 07.2023
Medical Records Clerk
Albany ENT and Allergy Services
06.2022 - 07.2023
Pre-Certification Coordinator / AR Analyst Trainee
Albany ENT and Allergy Services
11.2021 - 06.2022
Patient Access Representative
Albany ENT and Allergy Services
08.2021 - 11.2021
Certificate -
School For Kingdom Evangelizers
AAS - Health Information Management and Technology
Hudson Valley Community College
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