Summary
Overview
Work History
Education
Skills
Timeline

Kaila Vinca

Houston,TX

Summary

  • Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
  • Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
  • Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
  • Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
  • Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

5
5
years of professional experience

Work History

Supervisor

Houston Dog Ranch
03.2019 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Waitress

Olive Garden
04.2017 - 02.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Education

Business Management, Dog Obedience Certification

Animal Behavior College, Houston, TX
06.2018

High School Diploma -

Mckinney North High School, Mckinney, TX
05.2008

Skills

  • Scheduling and Coordinating
  • Player Engagement
  • Motivating Performers
  • Job Assignments
  • Microsoft Office
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Greet Guests
  • Cash Handling and Reconciliation
  • Delegation and Supervision
  • Recruitment and Training
  • Customer Service
  • Active Listening
  • Flexible and Adaptable
  • Animal Evaluation
  • Client Retention
  • Animal Training
  • Special Requests and Substitutions
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling

Timeline

Supervisor - Houston Dog Ranch
03.2019 - 08.2022
Waitress - Olive Garden
04.2017 - 02.2019
Animal Behavior College - , Business Management, Dog Obedience Certification
Mckinney North High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Kaila Vinca