Kaila Walker
Wellston,OK
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Organized and focused on helping the lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Norman Public School District
Norman, OK
01.2024 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Developed creative learning activities that engage all types of learners.
- Supplied one-on-one attention to each student during group activities.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Kept track of teaching materials and regularly stocked school supplies.
- Supported special education teachers by providing feedback on lesson plans, objectives, and modifications.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
Owner
Walker Mechanical LLC
Yukon, OK
12.2015 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Improved office organization by developing filing system and customer database protocols.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Processed and issued employee paychecks and statements of earnings.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made phone calls and sent emails to establish leads.
- Sorted incoming mail and directed to correct personnel each day.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Universal Banker
BancFirst
Oklahoma City, OK, OK
07.2023 - 12.2023
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Scanned and filed forms, reports, correspondence and receipts.
- Scanned or read incoming materials to determine classification or filing.
- Assisted in maintaining and organizing company's files, both physical and digital.
- Maintained records of file requests and ensured that all requests were fulfilled accurately and on time.
- Processed loan applications and prepared relevant documents for approval.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Coordinated with other departments regarding customer requests or disputes resolution.
Education
CPR AED
American Heart Association
03-2024
Some College (No Degree) -
OCCC
Oklahoma City, OKSkills
- First aid and CPR certified
- Effective Communication
- Small Group and Individual Assistance
- Emotional Support
- Classroom Management
- Individual Instruction
- Calm and Patient Demeanor
- Teacher Support and Collaboration
- Behavioral support and management
- Encouraging Participation and Inclusivity
- Adaptability and Flexibility
- Self Motivation
- Motivating and Inspiring Students
- Strong Work Ethic and Dependable
Timeline
Paraprofessional
Norman Public School District
01.2024 - Current
Universal Banker
BancFirst
07.2023 - 12.2023
Owner
Walker Mechanical LLC
12.2015 - Current
CPR AED
American Heart Association
Some College (No Degree) -
OCCC
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