Kaila Ward
Grand Bay,AL
Summary
Seasoned Finance/ Collection Manager with 10 + years of progressive experience in Finance. Organized multi-tasker able to take on challenging locations and turn failing operations into successful enterprises with energy and resourcefulness. Also a Finance/ Collections Manager offering expertise in billing, account management and financial administration gained over 10 + years.
Overview
13
13
years of professional experience
Work History
Branch Manager
Credit Central Loan And Tax Service
MOBILE, AL
10.2014 - 07.2019
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Resolved escalated customer issues in timely manner, which boosted retention rates.
- Identified and capitalized on community business opportunities with effective networking.
- Protected company assets with strategic risk management approaches.
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Created marketing materials.
- Led team
- Held sales coaching sessions.
- Wrote reports detailing branch activities.
- Created reports on deteriorating trends and fiscal year end losses.
- Visited premises of customers to collect payments directly.
- Conducted investigations of customer accounts and payment histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Set up and updated customer accounts with interactions, payments and personal information.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Created daily and weekly cash reports for accounting management.
Assistant Manager
Sun Loan And Tax Services
MOBILE, AL
06.2012 - 08.2014
- Monitored employee performance and developed improvement plans.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues in timely manner, which boosted retention rates.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Sales Manager
Aaron's Sales And Lease
MOBILE, AL
04.2006 - 05.2012
- Demonstrated products and specific features at customer locations and special events.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Aaron's Sales And Lease
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Developed and implemented sales strategies to increase revenue.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
High School Diploma - undefined
Alma Bryant High School
Irvington, AL2002
Skills
- Bank security expert
- Human resources knowledge
- Familiar with account coding
- Sales professional
- Business development
- Cash handling expertise
- Relationship building and management
- Approachable
- Self-sufficient
- Strong team-builder
- Banking
- Organized
- Reporting and documentation
- Cheerful demeanor
- Goals and performance
- Financial services
- Loans
- Friendly
- Cash handling
- Team player
Timeline
Branch Manager
Credit Central Loan And Tax Service
10.2014 - 07.2019
Assistant Manager
Sun Loan And Tax Services
06.2012 - 08.2014
Sales Manager
Aaron's Sales And Lease
04.2006 - 05.2012
High School Diploma - undefined
Alma Bryant High School
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