Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila A. Johnson

Houston,TX

Summary

CAREER SUMMARY Dedicated, responsible, dependable professional with experience in diverse settings, including Healthcare, Law Enforcement, Mental Health, and Retail and Sales. Seeking a position that expands knowledge and involvement, as well as utilizes expertise to meet the mission of the organization. Willing to participate in ongoing learning and professional development.

Overview

7
7
years of professional experience

Work History

Account Specialist I

JPMorgan Chase
Houston, Texas
01.2022 - Current
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Completed routine and complex account updates to resolve problems.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Motivated team members to meet and exceed sales targets.
  • Proposed additional service options to clients to capitalize on upsell opportunities.
  • Supported key promotions by contacting established and potential customers to discuss offerings.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Exceptional computer skills
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.

Products and Services Specialist

Regions Bank
Houston, Texas
07.2021 - 01.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Mobile Expert

T-Mobile
06.2019 - 03.2020
  • Consistently praised for outstanding customer service and organization in workplace
  • Assisted diverse customers with various phone aspects, such as bill pay and troubleshooting.

Retail Banker

Woodforest National Bank
09.2018 - 04.2019
  • Successfully met company goals, while assuring all policies and procedures were held to the highest standard
  • Provided ongoing customer service from account setup to completing transactions.

Mobile Expert, T-Mobile
06.2018 - 10.2018
  • Exceeded monthly sales goals, accelerating regional and store sales initiatives
  • Organized all customer paperwork and ensured each customer understood all aspects.

Customer Service Representative

Acceptance Now
07.2017 - 01.2018
  • Efficiently addressed customer's needs in a timely manner, diminishing further customer dissatisfaction
  • Provided superb customer service to diverse clientele and maintained payment collections.

Rehabilitation Technician

Lafayette General Medical Center
11.2016 - 05.2017
  • Maintained effective communication and positive working relationships with all involved in patients' needs
  • Thoroughly explained each step throughout the therapy session, ensuring patients understood.

Sales Associate

Stage Stores
06.2015 - 10.2016
  • Constantly coached co-workers to help them accelerate and maximize each customer experience
  • Conducted financial transactions with customers, calculated and record inventory.

Sales Associate

Wal-Mart
03.2014 - 12.2014
  • Continuously recognized for customer service and willingness to assist all departments
  • Developed and maintained product knowledge to assist customers with the selection and sale of merchandise.

Dispatcher

Franklin Police Department
06.2012 - 08.2013
  • Maintained a professional and compassionate demeanor at all times during extremely high- profile calls to ensure accurate information is obtained for an adequate response
  • Established a system to resolve complaints and accurately input information.

Education

Criminal Justice - Criminal Justice

Houston Community College
Houston, TX

High School Diploma -

West St. Mary High School
Baldwin, LA
05.2008

Skills

  • Active Listening
  • Cash Handling
  • Critical Thinking
  • Customer Service
  • Data Entry
  • Revenue Growth
  • Detail-Oriented
  • Energetic
  • Focused
  • Interpersonal Communication
  • Leadership
  • Microsoft Office Suite
  • Organization
  • Payment Collection
  • Problem Solving
  • Professionalism
  • Punctual
  • Reliable
  • Sales
  • Team Player
  • Verbal & Written Communication

Timeline

Account Specialist I

JPMorgan Chase
01.2022 - Current

Products and Services Specialist

Regions Bank
07.2021 - 01.2022

Mobile Expert

T-Mobile
06.2019 - 03.2020

Retail Banker

Woodforest National Bank
09.2018 - 04.2019

Mobile Expert, T-Mobile
06.2018 - 10.2018

Customer Service Representative

Acceptance Now
07.2017 - 01.2018

Rehabilitation Technician

Lafayette General Medical Center
11.2016 - 05.2017

Sales Associate

Stage Stores
06.2015 - 10.2016

Sales Associate

Wal-Mart
03.2014 - 12.2014

Dispatcher

Franklin Police Department
06.2012 - 08.2013

Criminal Justice - Criminal Justice

Houston Community College

High School Diploma -

West St. Mary High School

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Kaila A. Johnson